Are you working from a business or school network?
Please clarify when you get this message
a. When you go to Add Media/ and make a selection there? If so, where is the file that you are trying to import and what is its format?
b. When you have media in Project Assets and you are trying to drag a file from Project Assets to the Timeline Expert workspace?
The error message that you saw is representative of the Add Media/ route, but your screenshot does not support the details for that.
What are these .avi in Project Assets?
Thanks for your reply. We are not working on a network. We are using Macs with version 12 of Premiere Elements.
A number of users are experiencing this issue - they connect their hard drive, load Elements, start a new project and go to add media (from the ext hard drive) using the files and folders option. For many, this allows them to add their AVCHD files etc. For a number of others, they get the message as per above (and in the screenshot). They then try Video Importer as Elements suggests, however this still does not allow them to import video files. Very strange I think.
The .AVI files are from a DSLR imported from the desktop of the Mac. That worked fine. The issue is with importing from an external hard drive it seems.
We are working in Expert mode and can successfully drag media to the timeline - that is not the issue.
Does the above info help?
Any suggesstions, as this will absolutely inhibit our workflow if we cannot get this issue sorted soon.
Premiere Elements 12 Mac
A few more questions for now.
Taking your particular .avi files out of the equation, can you import any other format from Add Media/Files and Folders pointed to this external hard drive? What is the format of the external hard drive? NTFS or FAT32?
It is my recollection that AVCHD.avi has always been reported as highly problematic. Yet you seem to be saying that you have no problem importing them in to the project from the desktop with the program's Add Media/Files and Folders/Project Assets to Expert workspace Timeline.
Did you purchase your Premiere Elements 12 from the Mac App Store or from Adobe? If Mac Store, what do you have Adobe Premiere Elements Editor or Adobe Premiere Elements Quick Editor or some variation thereof?
A number of users are experiencing this issue - they connect their hard drive, load Elements, start a new project and go to add media (from the ext hard drive) using the files and folders option.
Could you supply more information on this via link(s) which have reported this issue.
No files seem to be able to be imported this way, no matter what type they are. The format of the drive is FAT32.
You are correct, all files can be imported if they are located on the desktop or locally on the workstation somewhere.
These licenses were purchased through Adobe.
I have not come across this issue via other links as of yet.
Thanks for the additional helpful information.
Until the Premiere Elements Mac people (SG et al) get into this thread, I (a strictly Elements Windows user) will try to approach your issue from perspectives common to Windows and Mac.
1. You say that you are not on a business nor school network, yet you have 32 copies of Premiere Elements 12 on assumed 32 Macs. Is each of these Macs using the same external hard drive with its FAT32 format? Or, does each have its own different/same brand/model external hard drive FAT32?
2. What is the file size of the AVCGD.avi that are stored on the external hard drive and that you are trying to import from there into the project?
After testing this with our IT, we have tried reformatting to ex-FAT and this seems to have fixed the issue. Any explanation as to why this would be?
Many thanks for trying to sort this.
Great news. Congratulations to you and your IT for great job.
What format did you settle on for the external hard drive(s), NTFS or other? Did they need Mac drivers included in the fix?
Was any indivdual file on the drive over 4 GB which is the classical individual file size limit for the external hard drive formatted FAT32?