Hi Maria,
The rest of the install log is below and it does install the plugin later and the log is clean of errors thereafter.
I created "12" because the previous install guide noted that the folder should be named for the major version and I assumed that guidance still held (though thinking about it you've abandoned that distinction with the recent re-numbering).
Thanks
<log>
<snip idential entries for brevity>
<At this point the client is looking in the "11" folder at the 11.9.* version>
2014-1-15+15-45-8.728 [info] 1614
2014-1-15+15-45-8.728 [info] 1615
2014-1-15+15-45-8.728 [info] 1618
2014-1-15+15-45-8.728 [info] 1608
2014-1-15+15-45-8.728 [info] 1612
2014-1-15+15-45-8.728 [info] 1620
2014-1-15+15-45-8.728 [info] 1604
<Around this time, the contents of the "12" directory get moved to the "11" directory after it becomes clear from webserver logs that the client is explicitly looking for the 11 directory.>
2014-1-15+16-4-0.155 [info] 1628 server.domain
2014-1-15+16-4-0.499 [info] 1629 server.domain
2014-1-15+16-4-0.561 [info] 1614
2014-1-15+16-4-0.561 [info] 1615
2014-1-15+16-4-0.561 [info] 1618
2014-1-15+16-4-0.561 [info] 1619 1063
2014-1-15+16-4-0.577 [info] 1628 server.domain
2014-1-15+16-4-0.577 [info] 1629 server.domain
2014-1-15+16-4-0.577 [info] 1614
2014-1-15+16-4-0.577 [info] 1615
2014-1-15+16-4-0.577 [info] 1618
2014-1-15+16-4-0.577 [info] 1608
2014-1-15+16-4-0.577 [info] 1604
2014-1-15+16-4-0.640 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-4-0.905 [warning] 1411
2014-1-15+16-4-0.905 [warning] 1409
2014-1-15+16-4-0.905 [info] 1612
2014-1-15+16-4-0.905 [info] 1620
2014-1-15+16-15-45.5 [info] 1628 server.domain
2014-1-15+16-15-45.239 [info] 1629 server.domain
2014-1-15+16-15-45.302 [info] 1614
2014-1-15+16-15-45.302 [info] 1615
2014-1-15+16-15-45.302 [info] 1618
2014-1-15+16-15-45.302 [info] 1619 1063
2014-1-15+16-15-45.317 [info] 1628 server.domain
2014-1-15+16-15-45.317 [info] 1629 server.domain
2014-1-15+16-15-45.317 [info] 1614
2014-1-15+16-15-45.317 [info] 1615
2014-1-15+16-15-45.317 [info] 1618
2014-1-15+16-15-45.317 [info] 1608
2014-1-15+16-15-45.317 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-15-45.333 [info] 1604
2014-1-15+16-15-45.395 [warning] 1411
2014-1-15+16-15-45.395 [warning] 1409
2014-1-15+16-15-45.395 [info] 1612
2014-1-15+16-15-45.395 [info] 1620
2014-1-15+16-30-31.253 [info] 1628 server.domain
2014-1-15+16-30-31.253 [info] 1629 server.domain
2014-1-15+16-30-31.254 [info] 1614
2014-1-15+16-30-31.254 [info] 1615
2014-1-15+16-30-31.254 [info] 1618
2014-1-15+16-30-31.262 [info] 1608
2014-1-15+16-30-31.269 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-30-31.754 [warning] 1411
2014-1-15+16-30-31.754 [warning] 1409
2014-1-15+16-30-31.754 [info] 1612
2014-1-15+16-30-31.754 [info] 1620
2014-1-15+16-32-25.56 [info] 1628 server.domain
2014-1-15+16-32-25.56 [info] 1629 server.domain
2014-1-15+16-32-25.56 [info] 1614
2014-1-15+16-32-25.71 [info] 1615
2014-1-15+16-32-25.71 [info] 1618
2014-1-15+16-32-25.71 [info] 1608
2014-1-15+16-32-25.71 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-32-25.228 [warning] 1411
2014-1-15+16-32-25.228 [warning] 1409
2014-1-15+16-32-25.228 [info] 1612
2014-1-15+16-32-25.228 [info] 1620
2014-1-15+16-40-24.867 [info] 1628 server.domain
2014-1-15+16-40-24.867 [info] 1629 server.domain
2014-1-15+16-40-24.867 [info] 1614
2014-1-15+16-40-24.867 [info] 1615
2014-1-15+16-40-24.867 [info] 1618
2014-1-15+16-40-24.867 [info] 1608
2014-1-15+16-40-24.867 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-40-25.195 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/patch.xml
2014-1-15+16-40-25.195 [warning] 1445
2014-1-15+16-40-25.195 [warning] 1442
2014-1-15+16-40-25.195 [info] 1600
2014-1-15+16-40-26.930 [info] 1602
2014-1-15+16-40-26.930 [info] 1609
2014-1-15+16-40-26.930 [info] 1612
2014-1-15+16-40-27.23 [info] 1620
2014-1-15+16-41-57.757 [info] 1628 server.domain
2014-1-15+16-41-57.820 [info] 1629 server.domain
2014-1-15+16-41-57.820 [info] 1614
2014-1-15+16-41-57.820 [info] 1615
2014-1-15+16-41-57.820 [info] 1618
2014-1-15+16-41-57.820 [info] 1619 1063
2014-1-15+16-41-57.835 [info] 1628 server.domain
2014-1-15+16-41-57.835 [info] 1629 server.domain
2014-1-15+16-41-57.835 [info] 1614
2014-1-15+16-41-57.835 [info] 1615
2014-1-15+16-41-57.835 [info] 1618
2014-1-15+16-41-57.835 [info] 1608
2014-1-15+16-41-57.835 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+16-41-57.835 [info] 1604
2014-1-15+16-41-57.960 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/patch.xml
2014-1-15+16-41-57.960 [warning] 1445
2014-1-15+16-41-57.960 [warning] 1442
2014-1-15+16-41-57.960 [info] 1601
2014-1-15+16-41-58.507 [error] 1215 32
2014-1-15+16-41-58.507 [warning] 1416 6
2014-1-15+16-41-58.507 [error] 1300 183
2014-1-15+16-41-58.507 [info] 1612
2014-1-15+16-41-58.507 [info] 1620
2014-1-15+16-41-59.367 [error] 1226 1062
?=O====== M/12.0.0.38 2014-01-15+16-40-26.961 ========
0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2
0002 [I] 00000011 1
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_38.ocx
0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_38_ActiveX.exe
0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_38_ActiveX.dll
0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 [W] 00001106
0013 [W] 00001106
0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0015 [I] 00000012
=X====== M/12.0.0.38 2014-01-15+16-42-00.945 ========
2014-1-15+17-4-0.153 [info] 1628 server.domain
2014-1-15+17-4-0.232 [info] 1629 server.domain
2014-1-15+17-4-0.232 [info] 1614
2014-1-15+17-4-0.247 [info] 1615
2014-1-15+17-4-0.247 [info] 1618
2014-1-15+17-4-0.247 [info] 1619 1063
2014-1-15+17-4-0.263 [info] 1628 server.domain
2014-1-15+17-4-0.263 [info] 1629 server.domain
2014-1-15+17-4-0.263 [info] 1614
2014-1-15+17-4-0.263 [info] 1615
2014-1-15+17-4-0.263 [info] 1618
2014-1-15+17-4-0.263 [info] 1608
2014-1-15+17-4-0.263 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+17-4-0.263 [info] 1604
2014-1-15+17-4-0.528 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/patch.xml
2014-1-15+17-4-0.528 [warning] 1445
2014-1-15+17-4-0.528 [warning] 1442
2014-1-15+17-4-0.528 [info] 1601
2014-1-15+17-4-2.857 [info] 1602
2014-1-15+17-4-2.857 [info] 1610
2014-1-15+17-4-2.857 [info] 1612
2014-1-15+17-4-2.935 [info] 1620
2014-1-15+17-5-31.732 [error] 1226 1062
?=O====== M/12.0.0.43 2014-01-15+17-04-02.872 ========
0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 [I] 00000011 1
0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_43.dll
0010 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_43_Plugin.exe
0011 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0012 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0013 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0016 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0017 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0018 [W] 00001106
0019 [W] 00001106
0020 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0021 [I] 00000012
=X====== M/12.0.0.43 2014-01-15+17-05-34.091 ========
2014-1-15+18-4-0.204 [info] 1628 server.domain
2014-1-15+18-4-0.204 [info] 1629 server.domain
2014-1-15+18-4-0.204 [info] 1614
2014-1-15+18-4-0.204 [info] 1615
2014-1-15+18-4-0.220 [info] 1618
2014-1-15+18-4-0.220 [info] 1619 1063
2014-1-15+18-4-0.220 [info] 1628 server.domain
2014-1-15+18-4-0.220 [info] 1629 server.domain
2014-1-15+18-4-0.220 [info] 1614
2014-1-15+18-4-0.220 [info] 1615
2014-1-15+18-4-0.220 [info] 1618
2014-1-15+18-4-0.220 [info] 1608
2014-1-15+18-4-0.235 [info] 1604
2014-1-15+18-4-0.407 [info] 1630 /pub/flashplayer/update/current/sau/11/xml/version.xml
2014-1-15+18-4-0.689 [info] 1612
2014-1-15+18-4-0.689 [info] 1620
2014-1-15+19-4-0.157 [info] 1628 server.domain
2014-1-15+19-4-0.157 [info] 1629 server.domain
2014-1-15+19-4-0.157 [info] 1614
2014-1-15+19-4-0.157 [info] 1615
2014-1-15+19-4-0.157 [info] 1618
2014-1-15+19-4-0.157 [info] 1619 1063
<snip identical entries for brevity>
</log>