7 Replies Latest reply on Jan 16, 2014 11:20 AM by SG...

    Photoshop crashing selecting paintbrush tool

    FourColorInc

      All of a sudden...I can't select my paintbrush on photoshop without it crashing. this is what I get...

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Photoshop.exe

        Application Version:    14.1.2.427

        Application Timestamp:    524002c6

        Fault Module Name:    nvoglv64.DLL

        Fault Module Version:    9.18.13.783

        Fault Module Timestamp:    510a1e27

        Exception Code:    c0000005

        Exception Offset:    00000000009a0975

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    a4a6

        Additional Information 2:    a4a6c245c28e97019f2a6663fc89ff5f

        Additional Information 3:    0154

        Additional Information 4:    0154baa91ce55c53c6d481f4662f6375

       

      Wow how I so wnat a divorce from Creative Cloud...can anyone help me...I'm in the middle of building a magazine. You know, its really interesting how "out of touch" adobe has become, kind of like Quark back in the day!

       

      Would appreciate anything that would help. Thank you!!

        • 1. Re: Photoshop crashing selecting paintbrush tool
          SG... Adobe Employee

          Hi,

           

          Can you go to Help> System Info... and paste in the text to a reply?

           

          You might have a problem with your Nvidia GPU driver. Did you update that recently?

           

          regards,

          steve

          • 2. Re: Photoshop crashing selecting paintbrush tool
            FourColorInc Level 1

            OS Name    Microsoft Windows 7 Home Premium

            Version    6.1.7601 Service Pack 1 Build 7601

            Other OS Description     Not Available

            OS Manufacturer    Microsoft Corporation

            System Name

            System Manufacturer    Gateway

            System Model    GT5482E

            System Type    x64-based PC

            Processor    AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2

            Core(s), 2 Logical Processor(s)

            BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 7/11/2007

            SMBIOS Version    2.4

            Windows Directory    C:\Windows

            System Directory    C:\Windows\system32

            Boot Device    \Device\HarddiskVolume1

            Locale    United States

            Hardware Abstraction Layer    Version = "6.1.7601.17514"

            User Name

            Time Zone    Eastern Standard Time

            Installed Physical Memory (RAM)    3.00 GB

            Total Physical Memory    2.87 GB

            Available Physical Memory    1.79 GB

            Total Virtual Memory    5.75 GB

            Available Virtual Memory    3.88 GB

            Page File Space    2.87 GB

            Page File    C:\pagefile.sys

            • 3. Re: Photoshop crashing selecting paintbrush tool
              SG... Adobe Employee

              Hi,

               

              Sorry, I meant to go to Photoshop's menu, Help> System Info...

               

              We log information about what the OS reports regarding GPU specifics, along with other useful data points for troubleshooting issues.

               

              regards,

              steve

              • 4. Re: Photoshop crashing selecting paintbrush tool
                FourColorInc Level 1

                Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                x64

                Operating System: Windows 7 64-bit

                Version: 6.1 Service Pack 1

                System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE

                Integer, SSE FP, SSE2, SSE3

                Physical processor count: 2

                Processor speed: 3013 MHz

                Built-in memory: 2942 MB

                Free memory: 901 MB

                Memory available to Photoshop: 2408 MB

                Memory used by Photoshop: 60 %

                Image tile size: 132K

                Image cache levels: 4

                Display: 1

                Display Bounds: top=0, left=0, bottom=768, right=1360

                OpenGL Drawing: Enabled.

                OpenGL Allow Old GPUs: Not Detected.

                OpenGL Drawing Mode: Basic

                OpenGL Allow Normal Mode: False.

                OpenGL Allow Advanced Mode: False.

                NumGPUs=1

                gpu[0].OGLVersion="2.1"

                gpu[0].MemoryMB=128

                gpu[0].RectTextureSize=4096

                gpu[0].Renderer="GeForce 6150SE nForce 430/integrated/SSE2"

                gpu[0].RendererID=976

                gpu[0].Vendor="NVIDIA Corporation"

                gpu[0].VendorID=4318

                gpu[0].HasNPOTSupport=1

                gpu[0].DriverVersion="9.18.13.783"

                gpu[0].Driver="nvd3dumx.dll,nvd3dum"

                gpu[0].DriverDate="20130131000000.000000-000"

                gpu[0].CompileProgramGLSL=1

                gpu[0].TestFrameBuffer=1

                gpu[0].OCLSupported=0

                gpu[0].CUDASupported=0

                gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg

                compiler"

                gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[4096]

                gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[20]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[4]

                gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[4]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

                gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

                gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[32]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                Serial number: 90970139208388479822

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                Temporary file path: C:\Users\FOURCO~1\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  Startup, 931.5G, 648.8G free

                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64

                Bit)\Required\Plug-Ins\

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64

                Bit)\Plug-ins\

                 

                Installed components:

                   ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0

                   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786

                   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481

                79.151481

                   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481

                79.151481

                   adobe_caps.dll   Adobe CAPS   7,0,0,21

                   AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31

                   aif_core.dll   AIF   5.0   79.534508

                   aif_ocl.dll   AIF   5.0   79.534508

                   aif_ogl.dll   AIF   5.0   79.534508

                   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate:

                Mon Apr 8 2013 2:31:50)   1.000000

                   ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830

                66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                   BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                   boost_date_time.dll   DVA Product   7.0.0

                   boost_signals.dll   DVA Product   7.0.0

                   boost_system.dll   DVA Product   7.0.0

                   boost_threads.dll   DVA Product   7.0.0

                   cg.dll   NVIDIA Cg Runtime   3.0.00007

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                   CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                   dvaaudiodevice.dll   DVA Product   7.0.0

                   dvacore.dll   DVA Product   7.0.0

                   dvamarshal.dll   DVA Product   7.0.0

                   dvamediatypes.dll   DVA Product   7.0.0

                   dvaplayer.dll   DVA Product   7.0.0

                   dvatransport.dll   DVA Product   7.0.0

                   dvaunittesting.dll   DVA Product   7.0.0

                   dynamiclink.dll   DVA Product   7.0.0

                   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742

                79.535742

                   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561

                79.151561

                   filter_graph.dll   AIF   5.0   79.534508

                   icucnv40.dll   International Components for Unicode

                2011/11/15-16:30:22    Build gtlib_3.0.16615

                   icudt40.dll   International Components for Unicode

                2011/11/15-16:30:22    Build gtlib_3.0.16615

                   imslib.dll   IMSLib DLL   7.0.0.116

                   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                Fortran Compiler   12.0

                   LogSession.dll   LogSession   2.1.2.1785

                   mediacoreif.dll   DVA Product   7.0.0

                   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                   PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                   pdfsettings.dll   Adobe PDFSettings   1.04

                   Photoshop.dll   Adobe Photoshop CC   CC

                   Plugin.dll   Adobe Photoshop CC   CC

                   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)

                4.0.1.34

                   PSArt.dll   Adobe Photoshop CC   CC

                   PSViews.dll   Adobe Photoshop CC   CC

                   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742

                79.535742

                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r)

                Fortran Compiler   12.0

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012,

                1003

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1,

                2012, 1003

                   updaternotifications.dll   Adobe Updater Notifications Library

                7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078

                0.19078

                 

                 

                Required plug-ins:

                 

                   3D Studio 14.1.2 (14.1.2 x001)

                   Accented Edges 14.1.2

                   Adaptive Wide Angle 14.1.2

                   Angled Strokes 14.1.2

                   Average 14.1.2 (14.1.2 x001)

                   Bas Relief 14.1.2

                   BMP 14.1.2

                   Camera Raw 8.3

                   Camera Raw Filter 8.3

                   Chalk & Charcoal 14.1.2

                   Charcoal 14.1.2

                   Chrome 14.1.2

                   Cineon 14.1.2 (14.1.2 x001)

                   Clouds 14.1.2 (14.1.2 x001)

                   Collada 14.1.2 (14.1.2 x001)

                   Color Halftone 14.1.2

                   Colored Pencil 14.1.2

                   CompuServe GIF 14.1.2

                   Conté Crayon 14.1.2

                   Craquelure 14.1.2

                   Crop and Straighten Photos 14.1.2 (14.1.2 x001)

                   Crop and Straighten Photos Filter 14.1.2

                   Crosshatch 14.1.2

                   Crystallize 14.1.2

                   Cutout 14.1.2

                   Dark Strokes 14.1.2

                   De-Interlace 14.1.2

                   Dicom 14.1.2

                   Difference Clouds 14.1.2 (14.1.2 x001)

                   Diffuse Glow 14.1.2

                   Displace 14.1.2

                   Dry Brush 14.1.2

                   Eazel Acquire 14.1.2 (14.1.2 x001)

                   Embed Watermark 4.0

                   Entropy 14.1.2 (14.1.2 x001)

                   Extrude 14.1.2

                   FastCore Routines 14.1.2 (14.1.2 x001)

                   Fibers 14.1.2

                   Film Grain 14.1.2

                   Filter Gallery 14.1.2

                   Flash 3D 14.1.2 (14.1.2 x001)

                   Fresco 14.1.2

                   Glass 14.1.2

                   Glowing Edges 14.1.2

                   Google Earth 4 14.1.2 (14.1.2 x001)

                   Grain 14.1.2

                   Graphic Pen 14.1.2

                   Halftone Pattern 14.1.2

                   HDRMergeUI 14.1.2

                   IFF Format 14.1.2

                   Ink Outlines 14.1.2

                   JPEG 2000 14.1.2

                   Kurtosis 14.1.2 (14.1.2 x001)

                   Lens Blur 14.1.2

                   Lens Correction 14.1.2

                   Lens Flare 14.1.2

                   Liquify 14.1.2

                   Matlab Operation 14.1.2 (14.1.2 x001)

                   Maximum 14.1.2 (14.1.2 x001)

                   Mean 14.1.2 (14.1.2 x001)

                   Measurement Core 14.1.2 (14.1.2 x001)

                   Median 14.1.2 (14.1.2 x001)

                   Mezzotint 14.1.2

                   Minimum 14.1.2 (14.1.2 x001)

                   MMXCore Routines 14.1.2 (14.1.2 x001)

                   Mosaic Tiles 14.1.2

                   Multiprocessor Support 14.1.2 (14.1.2 x001)

                   Neon Glow 14.1.2

                   Note Paper 14.1.2

                   NTSC Colors 14.1.2 (14.1.2 x001)

                   Ocean Ripple 14.1.2

                   Oil Paint 14.1.2

                   OpenEXR 14.1.2

                   Paint Daubs 14.1.2

                   Palette Knife 14.1.2

                   Patchwork 14.1.2

                   Paths to Illustrator 14.1.2

                   PCX 14.1.2 (14.1.2 x001)

                   Photocopy 14.1.2

                   Photoshop 3D Engine 14.1.2 (14.1.2 x001)

                   Photoshop Touch 14.0

                   Picture Package Filter 14.1.2 (14.1.2 x001)

                   Pinch 14.1.2

                   Pixar 14.1.2 (14.1.2 x001)

                   Plaster 14.1.2

                   Plastic Wrap 14.1.2

                   PNG 14.1.2

                   Pointillize 14.1.2

                   Polar Coordinates 14.1.2

                   Portable Bit Map 14.1.2 (14.1.2 x001)

                   Poster Edges 14.1.2

                   Radial Blur 14.1.2

                   Radiance 14.1.2 (14.1.2 x001)

                   Range 14.1.2 (14.1.2 x001)

                   Read Watermark 4.0

                   Reticulation 14.1.2

                   Ripple 14.1.2

                   Rough Pastels 14.1.2

                   Save for Web 14.1.2

                   ScriptingSupport 14.1.2

                   Shake Reduction 14.1.2

                   Shear 14.1.2

                   Skewness 14.1.2 (14.1.2 x001)

                   Smart Blur 14.1.2

                   Smudge Stick 14.1.2

                   Solarize 14.1.2 (14.1.2 x001)

                   Spatter 14.1.2

                   Spherize 14.1.2

                   Sponge 14.1.2

                   Sprayed Strokes 14.1.2

                   Stained Glass 14.1.2

                   Stamp 14.1.2

                   Standard Deviation 14.1.2 (14.1.2 x001)

                   STL 14.1.2 (14.1.2 x001)

                   Sumi-e 14.1.2

                   Summation 14.1.2 (14.1.2 x001)

                   Targa 14.1.2

                   Texturizer 14.1.2

                   Tiles 14.1.2

                   Torn Edges 14.1.2

                   Twirl 14.1.2

                   Underpainting 14.1.2

                   Vanishing Point 14.1.2

                   Variance 14.1.2 (14.1.2 x001)

                   Variations 14.1.2 (14.1.2 x001)

                   Water Paper 14.1.2

                   Watercolor 14.1.2

                   Wave 14.1.2

                   Wavefront|OBJ 14.1.2 (14.1.2 x001)

                   WIA Support 14.1.2 (14.1.2 x001)

                   Wind 14.1.2

                   Wireless Bitmap 14.1.2 (14.1.2 x001)

                   ZigZag 14.1.2

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE

                Flash:

                   Kuler

                   Adobe Exchange

                Installed TWAIN devices: NONE

                • 5. Re: Photoshop crashing selecting paintbrush tool
                  SG... Adobe Employee

                  Hi,

                   

                  Thanks for follow-up. I do see an anomaly that the GPU is enabled but the OS reports your's only has 128MB VRAM. The minimum requirement for enabling GPU features is 256MB.

                   

                  Can you try going to your Ps preferences and turning off the GPU enablement option? Edit> Preferences> Performance...then look on the right side, second row section. Uncheck the 'Use Graphics Processor'. Now create a new document and try the brush again.

                   

                  Did you happen to load new brushes, or modifiy an existing mixer brush that you hadn't used before?

                   

                  regards,

                  steve

                  • 6. Re: Photoshop crashing selecting paintbrush tool
                    FourColorInc Level 1

                    yes. it works now. thank you very much! do you know when that changed? was

                    there a photoshop update? I've been using this service for over a year, and

                    did not have that problem.

                    tommy

                    • 7. Re: Photoshop crashing selecting paintbrush tool
                      SG... Adobe Employee

                      Hi Tommy,

                       

                      The 14.1.2 Ps update, previous to the 14.2 update last night, was first posted last year at the end of September.

                       

                      This post includes info for 14.1.1 and 14.1.2.

                      http://blogs.adobe.com/crawlspace/2013/09/photoshop-cc-14-1-1-update-now-available.html

                       

                      The GPU minimum requirement was stated as 256MB for non-3D GPU features with the original 14.0 release, but checks at launch have been modified and improved, for 14.1, and 14.1.2. Nothing obvoius changed in the underlying areas since last Sept., so if you had 14.1.2 installed a while ago, nothing changed in Ps code.

                       

                      It looks like you may have the latest drivers for your GeForce 6150SE (R304). You may want to investigate further on Nvidia's site: http://www.nvidia.com/object/win7-winvista-64bit-307.83-whql-driver.html

                       

                      I asked about using a new brush, because some brushes when selected will show a secondary window in the upper left. This window only displays if the GPU acceleration is enabled, and maybe that's what's breaking.

                       

                      regards,

                      steve