11 Replies Latest reply on Jan 17, 2014 8:30 AM by nealeh

    How do I download 64-bit Premier Elem 11 to new (replacement) computer

    coolblueice Level 1

      Hi everyone,

       

      I am replacing my old 32 bit Win 7 laptop with a new 64 bit Win 8.1 model. I have a valid license for Adobe Prim. Elem. 11.

       

      I originally downloaded the 32 bit version of Prim. Elem 11 (used it on the old machine) but when I tried installing it on the new 64 bit Win 8.1 machine, I got an error saying I need to download the 64 bit version of the software...

       

      That's the problem. When I login to Adobe, I can see my license there but I can see nowhere to download any version 11 (neither 32 or 64 bit). I see only PE 12 download sites. There must be someplace for customers to redownload their software, especially if it is a relatively new version like 11...

       

      So here are my two questions:

      1. Where can I find version 11 downloads?

      2. Specifically, where can I get the 64 bit version?

       

      Thanks!