4 Replies Latest reply on Jan 16, 2014 12:22 PM by dqrw

    RoboHelp Error when trying to Deactivate on XP

    dqrw

      I am trying to deactivate a copy of RoboHelp on my old Windows XP PC so I can reactivate it on my new Windows 7 PC. I keep getting an error page that says "Deactivation Unsuccessful" with an error code of 194:1.

      I was was wondering what to do next?

        • 1. Re: RoboHelp Error when trying to Deactivate on XP
          Anjaneai Srivastava Adobe Employee

          Hi,

           

          Welcome to Adobe forums.

           

          What version of Robohelp are you using ?

           

          Based upon the definition 194:01 measn 'You're trying to deactivate the application, but have not yet activated it.'

           

          is this a office (in a domain) or home computer?

           

          Could you please check your proxy settings.

           

          Thanks,

          Anjaneai

          • 2. Re: RoboHelp Error when trying to Deactivate on XP
            dqrw Level 1

            Thank you for your help. The version that I am using is "Robohelp 7".  (7.00.145).

             

            This is a company Windows XP machine. (BTW, I was able to do this several years ago when I moved from an old XP machine to my current XP machine.)

             

            I looked at the network settings and I do not see anything that looks out of the ordnary but I am not exactly sure what you are needing me to look for.

             

            On my XP system, the "Activate" selection under "Help" is greyed out and "Deactivate" selection under "Help" is accessable plus I can still use RoboHelp on my old XP system. RoboHelp is not usable on my Windows 7 system as it keeps wanting me to activate it.

             

            I was wondering if Adobe still supports RoboHelp as the manual activation/desactivation via phone is no longer supported (1-800-603-6805).

             

                Best Regards

                David

            • 3. Re: RoboHelp Error when trying to Deactivate on XP
              Anjaneai Srivastava Adobe Employee

              Hi David,

               

              Being in secure office network could have some proxies set up to block whem RoboHelp tries to contact the Activation Server.

               

              In case this is a laptop, can you take it outside your office network (may be home) and try deactivating it from some other network and see if that works.

               

              You can drop an email to tcssup@adobe.com in case the problem persists.

               

              Thanks,

              Anjaneai

              • 4. Re: RoboHelp Error when trying to Deactivate on XP
                dqrw Level 1

                Anjaneai,

                 

                      Thank you for the suggestion. I will take both laptops home and try it this weekend.

                 

                      Best Regards

                 

                      David