2 Replies Latest reply on Apr 16, 2015 2:23 AM by PLAPLA

    Error E_ADEPT_NO_TOKEN

    Ardenstone

      This error comes up when I try to open a .acsm file sent to me by the distributor...can anyone help?

        • 1. Re: Error E_ADEPT_NO_TOKEN
          sjpt Level 4

          I assume this is opening it on ADE (digital editions)?

           

          One possibility is that ADE has got your authorization confused.

          Stock answer to quite a few problems, but not sure if it will help here.

          Usually gives a different message in that case, but all a bit random.

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          • 2. Re: Error E_ADEPT_NO_TOKEN
            PLAPLA Level 1

            Try by using another browser! and let me know if it works.