Welcome to the forum.
Did you purchase from Adobe, or from a certified reseller, such as Amazon.com?
Adobe offers a 30-day return policy, so as long as you contact them, within 30 days of purchase, they should refund the full amount of the purchase. Then, you can purchase PrE 12. I would immediately contact Adobe's Customer Support, and they should be able to help you out.
Hi Bill, my prolem is that I bought Phootoshoop instead of Premiere
Elements 12 and now I can´t get in contact with Adobe as there are no
mail adress that I can reatch. rgs Gösta
Bill Hunt skrev 2014-01-16 21:08:
Re: I wanted Premiere Elements 12.
created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in
/Premiere Elements/ - View the full discussion
Again, did you purchase the product that you have from Adobe directly or did you purchase it from an authorized reseller.
If you purchased it from Adobe, immediately go to the following link and click on it
When the link opens, click on "I still need help" to bring up the Adobe Chat who will help you with
Orders, refunds, and exchanges.
Remember we are not Adobe, just Premiere Elements users trying to help other Premiere Elements users with their Premiere Elements workflows.
Please let us know the outcome.