Can't Get KOBO Authorized

[Guest]

Hi;

My computer is authorized by ADE, but I had to switch Kobo ereaders and I can't get the new Kobo authorized by ADE.

So, I can put ebooks in my library but cannot transfer them to my Kobo ereader, what do I have to do.

[sjpt]

Is the Kobo a dedicated ereader or a tablet?

For a dedicated ereader, it should show up in left hand panel of ADE under devices when plugged in to USB and turned on.

If so, use menu/Help/Authorize Device to authorize it.

If not, check in your file manager whether it shows up as a mounted drive there, and post back here.

For a tablet, run an ereader app and that will have authorization withing the app, probably in Settings somewhere.

[patm8010760]

I have tried to authorize the kobo but the authorize function is not available even though it is a new computer running Windows 10

[valerie_hunter]

I am having the same problem - my Kobo appears in the left hand section, I can transfer and it says Unread but when I click on the Kobo to open the book it says it is not authorized. When I go into the Authorization section it confirms my computer is authorized and doesn't give any option for authorizing the ebook.