1 Reply Latest reply on Jan 17, 2014 3:47 PM by Trevor.Dennis

    Unable to update

    thompsondebraa

      the update says that it cannot extract the files downloaded?

        • 1. Re: Unable to update
          Trevor.Dennis Adobe Community Professional

          Hi Debra.  Can you give us more information?  Especially what computer and operating system?  And what version of Photoshop you are trying to update?

           

          But perhaps try restarting your computer, and trying the update straight away with nothing else open.  If this is Photoshop CC, then do you have the latest bersion of the Desktop Application manager?  Try right clicking the icon and 'running as Administrator'.