2 Replies Latest reply: Feb 23, 2014 12:26 PM by longmang RSS

    I have to install CC Desktop every time I start my Computer

    Jeff Gatesman Community Member

      Whenever I open an Adobe CC app on my laptop, Creative Cloud starts up and I see the icon on the top bar of my computer screen. Not so on my Desktop computer. It never starts up on it's own and if I have problems with apps (which seems to happen often), I first look to see if there is an update. However, if I have turned off my computer since the last time I used CC Desktop, it won't start. If I try to start it from the Applications folder by double clicking the alias it does nothing. If I try to start it by double clicking the actual app icon in the Utilities folder, it does nothing. If I download the CC Desktop installer and start it up, it stalls during Initialization, the color wheel spins, and I have to restart the computer to quit out of the installer.

       

      The only thing that works is for me to start up the Adobe Creative Cloud Cleaner Tool and "clean" the Creative Cloud Desktop app, which essentially makes it dissapear from my applications folder. I don't know what happens to it, and it is not in the trash, I just know it is gone and only then will the new app install properly, and it starts up.

       

      And this happens every single time. So instead of simply starting photoshop and going to work, I have to screw around with restarting and cleaning and downloading and installing for 25 minutes first.

       

      Anyone experiencing similar issues? Or have a solution?

       

      My machine is an Early 2009 Mac Pro 2 x 2.26 GHz Quad-core Intel Xeon with 12 Gig of RAM.

      I have an NVIDIA Quadro 4000 card

      OS 10.7.5