1 Reply Latest reply on Jan 18, 2014 7:45 AM by the_wine_snob

    Blue screen

    lupodeiboschi

      Hi once again, this doesn't seem to be my lucky day....

      By using Adobe element 10 the PC shows the blue screen and I'm obliged to switch off from the main button.

      When windows 7 opens again the following message appears:

      Firma problema:

        Nome evento problema:          BlueScreen

        Versione SO:          6.1.7601.2.1.0.768.3

        ID impostazioni locali:          1040

       

       

      Ulteriori informazioni sul problema:

        BCCode:          124

        BCP1:          0000000000000000

        BCP2:          FFFFFA8009E92028

        BCP3:          00000000BE200000

        BCP4:          0000000000011136

        OS Version:          6_1_7601

        Service Pack:          1_0

        Product:          768_1

       

       

      File che contribuiscono alla descrizione del problema:

        C:\Windows\Minidump\011814-25256-01.dmp

        C:\Users\TOSHIBA\AppData\Local\Temp\WER-35100-0.sysdata.xml

       

      What do you suggest?

       

      Thanks

        • 1. Re: Blue screen
          the_wine_snob Level 9

          Lupodeiboschi,

           

          A BSOD (Blue Screen of Death), is a serious issue, and is almost always hardware related. The next most common cause is a low-level driver, creating a problem for the OS. Sometimes, the BSOD might be triggered by a program, that "pushes" the computer more than other programs. PrE can do just that - push the computer more than maybe a word processing program will.

           

          This Tips & Tricks article goes into much more detail, and links to tools, and methods, that can be helpful in tracking down the causes: http://forums.adobe.com/message/3465303#3465303

           

          I would definitely troubleshoot the cause of the BSOD, before doing any other troubleshooting.

           

          Good luck,

           

          Hunt