4 Replies Latest reply on Jan 18, 2014 11:41 AM by kingphoton

    Adobe wont activate- Invalid serial number?


      Im confused. I bought CS5 extended from a seller on Ebay, when I tried to use it, the box came up "invalid serial number". I can do a "trial for 30 days", but apparently thats it. The box was sealed from Adobe, has the genuine Adobe sticker, its all legitimate.


      The online chat was useless with "Umesh". He never answered how or why this happened, kept skirting the issue telling me to get a "valid receipt" from the seller. Shouldnt an unused, unopened, never activated product work? Its going to be a real hassle going through ebays buyer protection since Ive opened the box now. Adobe can just "invalidate" any product they wish anytime?