12 Replies Latest reply on Feb 7, 2018 5:40 AM by Xianwei Zhang Branched to a new discussion.

    Registered products missing from my account

    little_tree

      Hi,

       

      When I log into my account to view my registered serial numbers it shows nothing registered. I've had software registered for practically a decade now and should have about a dozen products viewable that I've registered over the years. I logged in today and it shows I have no products registered.

       

      I can see the servive that should retreive my regstered products is returning that it needs authentication. Clearly this is on the Adobe side since I've already logged into my account so I should be already authenticated.

       

      This is the url to the service that returns a 500 error. Naturally I changed the id's for my account but this needs to be fixed ASAP. I need those serials.

       

      https://www.adobe.com/svcs/accounts/nnnnnnnnnnnnnnn/registration?custom_filter=dashboard&_ =nnnnnnnnnn