2 Replies Latest reply on Jan 19, 2014 8:27 AM by DaveMcConnell

    Need help with Serial Number



      I am new to photoshop, I have had to buy this software, to complete my HND (Higher Natinal Dip) Photography corse, so I have bought CS6 Extended Student and Teacher edition

      I sent off proof and got the following

      Hello Dave,


      Thank you for contacting Adobe.


      Thank you for submitting the Proof Of Eligibility. We have successfully processed your request. Below are the product credentials:


      Product  : CS6 Photoshop Extended


      Serial Number  :1330-1574-####-####-####-####, (the whole number I have it)


      Platform   :Windows


      Language   :EU English etc etc


      BUT, I am now unable to sign in to complete the registation, the sign reads

      Sign In Required

      Please sign in with your Adobe ID to use your trail of Adobe Photoshop CS6 Extended


      When I click on Sign In Now after a few minutes I get the message Please connect to the enternet and retry


      which is wrong as I have just downloaded the up date of cs6