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1. Re: Premiere CC Crashes During Splash Screen
Mark Mapes Jan 19, 2014 11:41 AM (in response to John Ellenberger)I've seen numerous reports of crashes on launch, but I believe this is the first where the program routinely crashed on the first attempt but then succeeds the next.
Does the crash yield any information: an error message beyond the generic "Premiere Pro has encountered an error..." or a crash log? What platform are you on? If Windows, you might find a log by following these steps: Right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application.' If there's an event from Premiere Pro, please copy the contents and paste them here.
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2. Re: Premiere CC Crashes During Splash Screen
John Ellenberger Jan 19, 2014 12:35 PM (in response to Mark Mapes)Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: GPUFoundation.dll, version: 7.2.0.46, time stamp: 0x52a2f74d
Exception code: 0xc0000005
Fault offset: 0x0000000000098ef5
Faulting process id: 0x1ebc
Faulting application start time: 0x01cf152bed902e98
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\GPUFoundation.dll
Report Id: 2db1f107-811f-11e3-ba76-386077a7fb58
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3. Re: Premiere CC Crashes During Splash Screen
John Ellenberger Jan 19, 2014 12:41 PM (in response to John Ellenberger)Graphics Card
AMD Radeon HD 6800 Series
Driver Date 12/6/2013
Driver Version 13.251.0.0
Computer
HP h8-1160t
Intel Core i7-2600 @ 3.4 GHz
16GB Memory
64-bit WIndows 7
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4. Re: Premiere CC Crashes During Splash Screen
Mark Mapes Jan 19, 2014 1:55 PM (in response to John Ellenberger)The combination of the exception code and the faulting module lead me to suspect that the graphics driver is involved. Something doesn't match up. From my little bit of research, 13.251.0.0 is rolled into Catalyst Software Suite 13.12, which was released on 12/18. You report the driver date as 12/6. Could just be that the driver has an earlier date than the CSS.
Here's a post specific to the exception code: http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html
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5. Re: Premiere CC Crashes During Splash Screen
John Ellenberger Jan 20, 2014 3:03 AM (in response to Mark Mapes)I always use the auto update on the AMD Drivers site so I don't track the version/dates individually. I think I did an update around the holidays.
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6. Re: Premiere CC Crashes During Splash Screen
sailor1235 Feb 5, 2014 1:04 PM (in response to John Ellenberger)


