12 Replies Latest reply: Jul 8, 2015 3:50 PM by elements_shane RSS

    bridge cc crash

    jfr007 Community Member

      bridge CC crash  when it explore folder with very big files. I had the same trouble before with bridge CS6 until an uptade fixed the bugg. Does somebody know this problem? Witch files crach Bridge CC? How can we fix that?

        • 1. Re: bridge cc crash
          MediaLen Community Member

          I was looking for an answer to the same thing. I can't access many of the folders that I had no issues accessing in previous versions of Bridge. Yes, the folders are big (video files) and Bridge just freezes up. I have to force quit the program. If there is no solution to this, is there a way I can reinstall the previous verison of Bridge??

          • 2. Re: bridge cc crash
            jfr007 Community Member

            After many test, I'm sure: Bridge CC have exactly the same problem than Bridge CS6 in it's first version: it can read every heavy psd or psb but crash when a jpg is bigger than 26000 pixel wide ( photoshop manage jpg until 30000 px, so I save most of my jpg at 30000px wide) I could convert every jpg in psd, but will have very heavy folder. I hope than Adobe will fix ASAP this bugg as before for CS6 ...

            I have the same question that MediaLen : How can I found now Bridge CS6 ?

            • 3. Re: bridge cc crash
              Omke Oudeman Community Member

              I believe the 30.000 pixel max is not present anymore in PS but I rarely have those size so not sure.


              By default Bridge is set to view only files up to 1 GB. You can use the Bridge Preferences / Thumbnails to change this setting to your purpose.

              Also by default the preview quality is set to Always HQ, which creates huge cache files for large files. If you have set the option to also generate 100 % preview this will take a lot of resources, disk space and time.


              Also you have the option to use 'embedded previews only' (using the checker icons top right in Bridge window). Try experimenting with those settings.


              You should also have a powerful system with enough RAM (for those files 16 GB seems minimum to me) and be aware Bridge is very processor demanding so when you start those big jobs be sure you have not other power consuming applications running in the background.


              And the option to write cache to folders when possible (also Bridge prefs) can cause problems and also takes a lot of resources and space.


              When you use HDD be sure to have at least 20 % free space left.


              If you have a CC subscription you can also download the CS6 version using the Creative Cloud Application. Click on an app inhere to reach the Creative Cloud Download Center and under PS choose CS6 instead of CC.


              Bridge CS6 comes with PSCS6 so you have to download and install this version to get Bridge CS6

              • 4. Re: bridge cc crash
                jfr007 Community Member

                Thank you for your answer. I don't think the trouble is about memory or processors : I used Bridge CS 6 on the same PC with the sames folders and big images and it did work perfectly. My PC have 32 Gb memory , I7 processor, SSD scratch disks and 16 Tb raid HD. I tried every settings include no 100% previews, embedded previews only. Now Bridge crash just when opening...I would have now to throw the preferences before lauching, then purge the cache...

                It's the same bugg than for the first versions of Bridge CS6, with big jpg files. I will install CS6 again, waiting an upgrade of CC with the bugg fixed. Hope Adobe will see my request. Thank you.

                • 5. Re: bridge cc crash
                  Curt Y Community Member

                  Adobe rarely looks at this site.  In addiltion you have a unique problem as have never see it listed before.  Therefore it is probably not even on the screen.  For Adobe to fix a "bug" it has to affect a number of users, and they have to be able to reproduce it in the lab.


                  Adobe visits this site more frequently so post problem here and hope you get a lot of votes.  http://feedback.photoshop.com/photoshop_family

                  • 6. Re: bridge cc crash
                    jfr007 Community Member

                    OK. Thank you. I just did it.

                    • 7. Re: bridge cc crash
                      jfr007 Community Member

                      I come back 1 year after!!!! No update of Bridge CC who alway crash. I use now Bridge CS6 32 bits who co not crash ( but it very slow: it freeze 10 second before working at each time)

                      When Adobe will take care of this bugg???????????

                      • 8. Re: bridge cc crash
                        Community Member

                        BOILERPLATE TEXT:


                        Note that this is boilerplate text.


                        If you give complete and detailed information about your setup and the issue at hand,


                        such as your platform (Mac or Win),


                        exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,


                        your settings in Photoshop > Preference > Performance


                        the type of file you were working on,


                        machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,


                        what troubleshooting steps you have taken so far,


                        what error message(s) you receive,


                        if having issues opening raw files also the exact camera make and model that generated them,


                        if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.


                        A screen shot of your settings or of the image could be very helpful too,




                        someone may be able to help you (not necessarily this poster, who is not a Windows user).


                        Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:





                        • 9. Re: bridge cc crash
                          jfr007 Community Member

                          OK I give you the information is about Bridge, not photoshop and I use bridge since many years. The problème is since bridge CC that I use on many different station since 1 year;

                          Actually its Photoshop CC and Bridge  CC on windows8.1  64 bits .

                          I have a machine with

                          intel i7 4770K  3,50 Ghz, 

                          RAM 32 Go,

                          video card NVIDIA GeForce GTX 760

                          one 250 Go SSD HD for windows

                          one 500 Go SSD HD for photoshop scratch disk

                          A 20 To RAID tower eSata connected

                          Photoshop preference performance are 80% RAM ( 24 Go) and scratch disk , the 500 Go SSD.


                          Photoshop works well

                          I use very big image files: most are saved in psd and psb . Bridge work well with those file.

                          But to save space in my HD, I save flat images less than 60000 pixels wide in jpg.

                          Bridge can't work when it make thumbnails with big jpg. It does work when jpg are about 5000x8000 pixel, but never if there are in the folder  jpg files of about 30000x18000 pixels for exemple.

                          During extraction of thumbnails it suddenly quit. It works with some jpg but at a time there is one who crash. Impossible to see witch one...

                          Last year, I sent   jpg to a member of the forum who asked me. But nothing happened. No answer.

                          Actually, I have to put in separate folder psb and jpg file, so I explore folders containing psb with bridge and jpg folders with windows explorer ( slow and not nice thumbnails). Very uncomfortable...


                          I tried Bridge with MAc OSX. Same problem...

                          I'm desesperate to fix this pb, but Bridge is the only soft who can manage psb...


                          Thanks for your answer

                          • 10. Re: bridge cc crash
                            Community Member

                            jfr007 wrote:


                            Actually its Photoshop CC and Bridge  CC on windows8.1  64 bits… .


                            That does not tell me the exact version of Photoshop CC or Bridge CC you are using.


                            Is that Photoshop CC v. 14.2, for instance?


                            Additionally, CC is not the latest version of Photoshop either.  Currently it is Photoshop CC2014 v. 15.x.


                            Sorry, but I'm going to stop following this thread after this post.  Frankly, it's too much trouble to be exctracting information like pulling teeth to solve another user's problems.



                            Remember, you are not addressing Adobe here in the user forums.  You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.

                            • 11. Re: bridge cc crash
                              jfr007 Community Member

                              No bad faith please,..


                              As CC is a subscription it's alway the last version photoshop CC15x and BRIDGE


                              And it's NOT photoshop who have trouble but BRIDGE


                              Every versions since ONE YEAR!

                              • 12. Re: bridge cc crash
                                elements_shane Community Member

                                I've been running into Bridge CC thumbnail issues (including them not loading and/or crashing Bridge)... and I found the solution by setting the programs compatibility to Windows 7.  I'm running CC 2015 on Windows 8.1, and all my thumbnail issues with video files went away.


                                - Right click on Bridge CC program and go to "Properties"

                                - Select "Compatibility" tab

                                - Check the box under Compatibility mode and select Windows 7