3 Replies Latest reply: Jan 19, 2014 4:36 PM by Mike M RSS

    Flash player error

    HGL

      I'm using Flash on my Mac (OS X 10.9.1) and it's stopped working. I get the following error message:

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

       

       

      VM Regions Near 0:

      --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Volumes/VOLUME/Clinical Examination.app/Contents/MacOS/Flash Player

          __TEXT                 0000000000001000-00000000005f4000 [ 6092K] r-x/rwx SM=COW  /Volumes/VOLUME/Clinical Examination.app/Contents/MacOS/Flash Player

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_c.dylib                       0x947ac785 strlcpy + 53

      1   com.apple.CoreServices.CarbonCore          0x92aa7901 UTF8ToFSSpecName + 50

      2   com.apple.CoreServices.CarbonCore          0x92a4606d FSRefCreate + 423

      3   com.apple.CoreServices.CarbonCore          0x92a46510 PBGetCatalogInfoSync + 1025

      4   com.apple.CoreServices.CarbonCore          0x92a46107 FSGetCatalogInfo + 53

      5   com.apple.CoreFoundation                0x99be8b5e filePathToHFSPath + 526

      6   com.apple.CoreFoundation                0x99be7a27 URLPathToHFSPath + 151

      7   com.apple.CoreFoundation                0x99abae3d CFURLCreateStringWithFileSystemPath + 477

      8   com.apple.CoreFoundation                0x99ab750a CFURLCopyFileSystemPath + 426

      9   com.macromedia.Flash Player.app          0x002ab2e0 0x1000 + 2794208

      10  com.macromedia.Flash Player.app          0x002acd44 0x1000 + 2800964

      11  com.macromedia.Flash Player.app          0x002c68b1 main + 2001

      12  com.macromedia.Flash Player.app          0x00002892 0x1000 + 6290

      13  com.macromedia.Flash Player.app          0x000027b9 0x1000 + 6073

       

      Any advice?

        • 1. Re: Flash player error
          Mike M Community Member

          Do a "clean install": How to perform a "clean install" of Flash Player in Mac OS X

           

          What is ClinicalExamination app? Is that what you were using when it crashed?

           

          It may require the standalone Player (Projector) Macintosh Flash Player 12 Projector

           

          You'd need to copy that (standalone player) to the Contents/MacOS folder of the ClinicalExamination app by right clicking it and selecting "Show Package Contents"

          • 2. Re: Flash player error
            HGL Community Member

            Thanks Mike. I'd already done the 'clean install' twice... but still got that error message.

             

            Yes, Clinical Examination is a DVD. It had worked previously using flash (this was the default option) but doesn't work now (i've upgraded to Mavericks in the meantime, but not sure if that's the problem).

             

            I downloaded the flash projector as you suggested. I found the Content/MacOS folder as you suggested too (it contains a Flash Player 'Unix Executable File'). I tried to copy the new standalone player to this folder, but it wouldn't let me drop it in.

             

            Any further ideas?

            • 3. Re: Flash player error
              Mike M Community Member

              "I tried to copy the new standalone player to this folder, but it wouldn't let me drop it in."

               

              Nope... You CAN'T copy it to the DVD. It's a "read only" medium.

              What you'd need to do is copy the contents of the DVD to your HD and THEN replace the Projector with version 12.

              You could then make a DMG of the contents and run the app from there.

               

              More thsan likely, it's finding a version conflict between the Projector in the Contents/MacOS fodler and the newer one you've installed.

               

              Does ClinicalExamination run in its own UI or does it use Safari?