How can I stop Pn 9 (Presenter) from freezing MS PPT 2013?

[Jajisee]

This is my first Presenter.  If I leave the add-in in, it freezes PPT, won't open. 

[Pushpendra_yadav1]

Hello,

Welcome to Adobe Support,

Could you confirm does it works when you unplug the LAN cable or disconnect the machine from your Internet. If it works , I would suggest you to white list these URL's on the proxy server with the help of your IT department.

• ccmdls.adobe.com:443

• ims-na1.adobelogin.com:443

• na1r.services.adobe.com:443

• prod-rel-ffc-ccm.oobesaas.adobe.com:443

• lm.licenses.adobe.com:443

• ccmdl.adobe.com:80

• swupmf.adobe.com:80

• swupdl.adobe.com:80

If in case you are facing an issue with your home machine. try uninstall , reinstall Adobe presenter and run PowerPoint as an admin. look for PowerPoint icon, right click on it , select Properties then go to compatibility ,under privilege level check Run this program as an administrator.

Let me know if you need any help.

Thanks & Regards,

Puspendra Yadav

Adobe support