1 Reply Latest reply on Jan 19, 2014 6:45 PM by A.T. Romano

    premier elements12 disappeared from my computer! HELP!

    s_eason Level 1

      I had issues over the holidays, and last weekend, after spending 8+ hours editing photos, the next day the programs (photoshop elements and premier elements 12) were both gone. the folders are still on my desktop, but it looks like it wants me to reinstall the programs. the folders on my desktop no longer have the adobe icons, (they look like normal file folders) and no longer open the programs when I select them.

        • 1. Re: premier elements12 disappeared from my computer! HELP!
          A.T. Romano Level 7

          s_eason

           

          What computer operating system is your Photoshop Elements 12 and Premiere Elements 12 running on? Or were they running on?

           

          Assuming Windows for now, if you go to Control Panel/Install Programs are Photoshop Elements 12 and Premiere Elements 12 still listed as installed programs?

           

          Are we talking about tryout versions of the programs or purchased programs?

           

          Let us start here and then decide what next.

           

          Thanks.

           

          ATR