Master page headers and footers 100% guaranteed do not survive the trip to printed documentation. My guess is that in the master page your "headers" and "footers" have been created in the body section of the master page.
Create a new topic attaching that master page in the process. Then unlink the master page from that topic. Do you still see the header and footer? If you do, my theory is proved. If you do not, post back.
See www.grainge.org for RoboHelp and Authoring tips
I did put the layout elements in what I THOUGHT was the header and footer (ie, outside the body text block), but yes, RH had them as part of the body tag. When I formally viewed the Headers and Footers, then RH put those elements into the Master Page and I was able to insert the layout elements into the proper sections.
For some reason, I don't remember having to go through this process before, but this is the first time I've used this feature with RH10. (I upgraded from RH8 last year.) Did this aspect change in RH10? In previous versions were the header and footer areas showing normally in the Master Page layout so users would know where to specifically place items? If not, I'd suggest that as a feature request for Adobe because the current implementation is not intuitively obvious.
Thanks, Peter. If it hasn't changed, then I probably had a senior moment when setting up the Master Page in this new project. It certainly works as expected now... no logos or horizontal rules in the printed docs.