I downloaded Photoshop and illustrator for a free trial through the cloud but its gone from my computer and I cant re load it from the cloud
Welcome to the forum.
Good luck, and let us know a bit more please.
Yes I downloaded both programs on the 16th used them that day and they are now
no where to be found on the computer. They should be in my downloads but
nothing. Is it possible to reset the trial.
By default they get installed on following locations:
Im using windows and they are not in program files Adobe-->Adobe Photoshop CC
Is there anything else we can do.
To resolve it, Run the Cleaner tool to remove Ps& AI CC :http://www.adobe.com/support/contact/cscleanertool.html . and then try installing again.
Cleaner only open into dos and will not accept language instructions so can not
use cleaner. I removed Cloud and re-intalled it but it still thinks I have the
programs and will not let me re-install
Retrieving data ...