1 Reply Latest reply on Jan 21, 2014 5:37 AM by Ashutosh.Nigam

    Upgrading to camera raw 6.7

    Gerard43

      I get an error message when I try to upgrade CS5 to camera raw 6.7 for the mac. Has anyone faced this issue?

        • 1. Re: Upgrading to camera raw 6.7
          Ashutosh.Nigam Adobe Employee

          Please confirm your

          ACR version from Ps->About Plugin-> Camera Raw and provide us with the

          following logs.

          You can find them

          at:

          ACR Installer logs

          Library\Logs\Adobe\Installer

           

          AAM logs

          Mac:

          /Volumes/%Volume/Name%/Users/%Username%/Library/ApplicationSupport/Adobe/AAMUpdater/1.0


          You
          can zip all the files together and send us through mail. This would help us in

          finding the root cause.

           

          Appreciate your help. Apologize for the inconvenience.

          Regards,
          Ashutosh

          asnigam@adobe.com