I'm unable to update Photoshop CS5 for mac to camera raw 6.7. Get an error message: Some updates were unable to install, installation failed. When I click on customer service link I get a statement " this serial number is not for a qualifying product". My copy of CS5 is legal and registered with Adobe. What can I do?
You need to call customer service as we are just users.
Please confirm your
ACR version from Ps->About Plugin-> Camera Raw and provide us with the
You can find them
ACR Installer logs
Youcan zip all the files together and send us through mail. This would help us in
finding the root cause.
Appreciate your help. Apologize for the inconvenience.