1 Reply Latest reply on Jan 22, 2014 1:39 AM by sjpt

    problem with authorizing a device

    TMWilliams123

      When I have my Kobo glo attached to the computer it shows up in Digital editions and is indicated that it is authorized.  However when I transfer my library books to it, they show up blank and the device tells me that it is not authorized?  Any suggestions on what I should do.  Should I deauthorize the device and try again.

       

      I have an older Kobo touch and do not have any problems with that one, the books transfer over no problem

        • 1. Re: problem with authorizing a device
          sjpt Level 4

          1 - try to deauthorize the Kobo, ctrl-shift-E (cmd-shift-E on mac) to ADE with kobo plugged in, then reautrhorize

           

          2 - try factory reset of Kobo and reauthorize from ADE

           

          3 - second hand ...

          ..

           

           

          12 Nov

          11:26 >>> BTW 74.11/15.65

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          possible help with Kobo issues … I haven’t tried this

          from post 23 in http://forums.adobe.com/thread/1124380?tstart=0 by Shirltaylor, Jul 26, 2013

           

           

          Yes it was extremely frustrating process to read any library books after the upgrade to Adobe Digital Editions 2.0.

          Eventually it turned out that the process must have you sign out of the Kobo device Account under settings on the Kobo Device.

          What we did was to remove all library books from the Kobo device and from the Adobe Digital Edition

          Next was to sign out of the Kobo Device as well as the Kobo Desktop on the PC as well as exiting from Adobe Digital Edition.

          Next was to start up Kobo Desktop and sign in.

          Next was to connect the Kobo device to the USB port.

          This resulted in the Kobo device being upgraded and Sync'd to the Kobo Desktop. Wait until the Sync is complete

          Disconnect the Kobo device from the USB port

          Next was to restart Adobe Digital Edition and using CTRL-SHIFT-D to deauthorize the computer and select Erase Authorization.

          Next was to go back to Adobe Digital Edition, Help and Authorize Computer

          Next was to reconnect the Kobo device to the USB port

          Next was to select the Kobo device in the Adobe Digial Edition and Authorize the device

          Next was to get a library book in the Adobe Digital Edition and then add it to the Kobo Device

          Everything seems to be working from then on.

           

           

          Have fun reading again