22 Replies Latest reply on Jan 25, 2014 9:52 AM by Yvantha

    PS CC 3D Program Error Message

    KennyB RunnerDuck Level 1

      I just installed PS CC and created a Donut Mesh in a new document. When I try to manipulate it by draging around I get the error message, "Could not complete your request because of a program error". I can not get beyond it.

       

      Help!

        • 1. Re: PS CC 3D Program Error Message
          Mylenium Most Valuable Participant

          We can't know. You have not provided any system info or other technical details. Most likely it's simply your graphics driver, so update it.

           

          Mylenium

          • 2. Re: PS CC 3D Program Error Message
            KennyB RunnerDuck Level 1

            Sorry about that. Windows 7 64. Video card: Nvidia GeForce GTX550 Ti and the drivers are up to date.

            • 3. Re: PS CC 3D Program Error Message
              SG... Adobe Employee

              Hi,

               

              Can you go to Help> System Info... and paste the text in a reply?

               

              Have you tried creating a simple extrusion on a default RGB doc and see if it errors there as well?

               

              regards,

              steve

              • 4. Re: PS CC 3D Program Error Message
                KennyB RunnerDuck Level 1

                Yes I can create a simple extrusion and rotate it around, no problem. I can't create a mesh and rotate it though without the error message.

                Here's the System Info.

                Adobe Photoshop Version: 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00) x32

                Operating System: Windows 7 64-bit

                Version: 6.1 Service Pack 1

                System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                Physical processor count: 4

                Processor speed: 3093 MHz

                Built-in memory: 8175 MB

                Free memory: 4087 MB

                Memory available to Photoshop: 3255 MB

                Memory used by Photoshop: 60 %

                Image tile size: 128K

                Image cache levels: 4

                Font Preview: Medium

                TextComposer: Latin

                Display: 1

                Display Bounds: top=0, left=0, bottom=1080, right=1920

                Display: 2

                Display Bounds: top=0, left=1920, bottom=1080, right=3840

                OpenGL Drawing: Enabled.

                OpenGL Allow Old GPUs: Not Detected.

                OpenGL Drawing Mode: Basic

                OpenGL Allow Normal Mode: True.

                OpenGL Allow Advanced Mode: True.

                AIFCoreInitialized=1

                AIFOGLInitialized=1

                OGLContextCreated=1

                NumGPUs=1

                gpu[0].OGLVersion="3.0"

                gpu[0].MemoryMB=1024

                gpu[0].RectTextureSize=16384

                gpu[0].Renderer="GeForce GTX 550 Ti/PCIe/SSE2"

                gpu[0].RendererID=4676

                gpu[0].Vendor="NVIDIA Corporation"

                gpu[0].VendorID=4318

                gpu[0].HasNPOTSupport=1

                gpu[0].DriverVersion="9.18.13.3182"

                gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

                gpu[0].DriverDate="20131111000000.000000-000"

                gpu[0].CompileProgramGLSL=1

                gpu[0].TestFrameBuffer=1

                gpu[0].OCLPresent=0

                gpu[0].CUDASupported=0

                gpu[0].OCLBandwidth=0

                gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"

                gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

                gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

                gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                License Type: Subscription

                Serial number: 96040210393250721424

                Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\

                Temporary file path: C:\Users\KennyB\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  D:\, 465.8G, 202.3G free

                Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\Plug-Ins\

                Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\

                 

                Installed components:

                   ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

                   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                   AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

                   AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

                   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                   AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

                   AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

                   AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

                   adobe_caps.dll   Adobe CAPS   7,0,0,21  

                   AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                   aif_core.dll   AIF   5.0   79.534508

                   aif_ocl.dll   AIF   5.0   79.534508

                   aif_ogl.dll   AIF   5.0   79.534508

                   amtlib.dll   AMTLib   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

                   ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

                   BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

                   boost_date_time.dll   DVA Product   7.0.0  

                   boost_signals.dll   DVA Product   7.0.0  

                   boost_system.dll   DVA Product   7.0.0  

                   boost_threads.dll   DVA Product   7.0.0  

                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                   CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                   CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

                   dvaaudiodevice.dll   DVA Product   7.0.0  

                   dvacore.dll   DVA Product   7.0.0  

                   dvamarshal.dll   DVA Product   7.0.0  

                   dvamediatypes.dll   DVA Product   7.0.0  

                   dvaplayer.dll   DVA Product   7.0.0  

                   dvatransport.dll   DVA Product   7.0.0  

                   dvaunittesting.dll   DVA Product   7.0.0  

                   dynamiclink.dll   DVA Product   7.0.0  

                   ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

                   FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

                   filter_graph.dll   AIF   5.0   79.534508

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   imslib.dll   IMSLib DLL   7.0.0.145  

                   JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

                   libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                   libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                   LogSession.dll   LogSession   2.1.2.1785  

                   mediacoreif.dll   DVA Product   7.0.0  

                   MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

                   pdfsettings.dll   Adobe PDFSettings   1.04  

                   Photoshop.dll   Adobe Photoshop CC   CC  

                   Plugin.dll   Adobe Photoshop CC   CC  

                   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.2.0.36  

                   PSArt.dll   Adobe Photoshop CC   CC  

                   PSViews.dll   Adobe Photoshop CC   CC  

                   SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

                   ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

                   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                 

                 

                Required plug-ins:

                 

                   3D Studio 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Accented Edges 14.2

                   Adaptive Wide Angle 14.2

                   Angled Strokes 14.2

                   Average 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Bas Relief 14.2

                   BMP 14.2

                   Camera Raw 8.3

                   Camera Raw Filter 8.3

                   Chalk & Charcoal 14.2

                   Charcoal 14.2

                   Chrome 14.2

                   Cineon 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Clouds 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Collada 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Color Halftone 14.2

                   Colored Pencil 14.2

                   CompuServe GIF 14.2

                   Conté Crayon 14.2

                   Craquelure 14.2

                   Crop and Straighten Photos 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Crop and Straighten Photos Filter 14.2

                   Crosshatch 14.2

                   Crystallize 14.2

                   Cutout 14.2

                   Dark Strokes 14.2

                   De-Interlace 14.2

                   Dicom 14.2

                   Difference Clouds 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Diffuse Glow 14.2

                   Displace 14.2

                   Dry Brush 14.2

                   Eazel Acquire 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Embed Watermark 4.0

                   Entropy 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Extrude 14.2

                   FastCore Routines 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Fibers 14.2

                   Film Grain 14.2

                   Filter Gallery 14.2

                   Flash 3D 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Fresco 14.2

                   Glass 14.2

                   Glowing Edges 14.2

                   Google Earth 4 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Grain 14.2

                   Graphic Pen 14.2

                   Halftone Pattern 14.2

                   HDRMergeUI 14.2

                   IFF Format 14.2

                   Ink Outlines 14.2

                   JPEG 2000 14.2

                   Kurtosis 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Lens Blur 14.2

                   Lens Correction 14.2

                   Lens Flare 14.2

                   Liquify 14.2

                   Matlab Operation 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Maximum 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Mean 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Measurement Core 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Median 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Mezzotint 14.2

                   Minimum 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   MMXCore Routines 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Mosaic Tiles 14.2

                   Multiprocessor Support 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Neon Glow 14.2

                   Note Paper 14.2

                   NTSC Colors 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Ocean Ripple 14.2

                   Oil Paint 14.2

                   OpenEXR 14.2

                   Paint Daubs 14.2

                   Palette Knife 14.2

                   Patchwork 14.2

                   Paths to Illustrator 14.2

                   PCX 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Photocopy 14.2

                   Photoshop 3D Engine 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Photoshop Touch 14.0

                   Picture Package Filter 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Pinch 14.2

                   Pixar 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Plaster 14.2

                   Plastic Wrap 14.2

                   PNG 14.2

                   Pointillize 14.2

                   Polar Coordinates 14.2

                   Portable Bit Map 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Poster Edges 14.2

                   Radial Blur 14.2

                   Radiance 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Range 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Read Watermark 4.0

                   Reticulation 14.2

                   Ripple 14.2

                   Rough Pastels 14.2

                   Save for Web 14.2

                   ScriptingSupport 14.2

                   Shake Reduction 14.2

                   Shear 14.2

                   Skewness 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Smart Blur 14.2

                   Smudge Stick 14.2

                   Solarize 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Spatter 14.2

                   Spherize 14.2

                   Sponge 14.2

                   Sprayed Strokes 14.2

                   Stained Glass 14.2

                   Stamp 14.2

                   Standard Deviation 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   STL 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Sumi-e 14.2

                   Summation 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Targa 14.2

                   Texturizer 14.2

                   Tiles 14.2

                   Torn Edges 14.2

                   Twirl 14.2

                   Underpainting 14.2

                   Vanishing Point 14.2

                   Variance 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Variations 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Water Paper 14.2

                   Watercolor 14.2

                   Wave 14.2

                   Wavefront|OBJ 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   WIA Support 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   Wind 14.2

                   Wireless Bitmap 14.2 (14.2 20131211.r.515 2013/12/11:23:00:00)

                   ZigZag 14.2

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE

                Flash:

                   Mini Bridge

                   Adobe Exchange

                   Kuler

                Installed TWAIN devices: NONE

                • 5. Re: PS CC 3D Program Error Message
                  KennyB RunnerDuck Level 1

                  I pulled in a 3DS as well and it rotates just fine. It seems to have something to do with creating meshes in PS.

                  • 6. Re: PS CC 3D Program Error Message
                    SG... Adobe Employee

                    Hi,

                     

                    Is it any of the preset meshes or just the the donut? Does it occur with the 64 bit application as well? Are you using the 32 bit version for any particular reason?

                     

                    regards,

                    steve

                    • 7. Re: PS CC 3D Program Error Message
                      bareimage

                      I have the same issue, I installed Photoshop CC. It is working, but everytime when I go into 3D mode it gives me error, when I try to rotate an object or move camera, or paint texture

                      • 8. Re: PS CC 3D Program Error Message
                        SG... Adobe Employee

                        Hi,

                         

                        Are you launching the Windows 32 bit version as well?

                         

                        regards,

                        steve

                        • 9. Re: PS CC 3D Program Error Message
                          mgrantphoto

                          I recently updated to the latest CC Photoshop and I get the same error messages when moving an 3d mesh.    PS also crashes when trying to create a depth plane mesh.    Exact same error. 

                          • 10. Re: PS CC 3D Program Error Message
                            bareimage Level 1

                            No I am running, Photoshop on Mac OS X, On 2013 Macbook Pro Retina, with Nvidia 750 and 16gb of RAM

                            • 11. Re: PS CC 3D Program Error Message
                              bareimage Level 1

                              The extrusion, rotates fine, it is when I am trying to do volume, or when I am creating preset primitive the error pops it's ugly head. This is really anoying and I do not know what to do. I have re-installed photoshop, but the eror is persistant. Any ideas?

                              • 12. Re: PS CC 3D Program Error Message
                                SG... Adobe Employee

                                Hi,

                                 

                                Can you try going to Image> Image Size... then note the document resolution value? Does it has a decimal value (eg. 143.99 ppi)  Change it to another value (whole number) and hit OK. Now see if it rotates.

                                 

                                thx,

                                steve

                                • 13. Re: PS CC 3D Program Error Message
                                  bareimage Level 1

                                  Nope, my DPI is 72. Here is screen capture.

                                  2014-01-23_01-50-44.png

                                  • 14. Re: PS CC 3D Program Error Message
                                    KennyB RunnerDuck Level 1

                                    I didn't even know that I was using the 32 bit version. I had PS4 that was a 64 bit version and I updated to PS CC. I just assumed that it would install the 64 bit version. How do I get the 64 bit bersion from the CC?

                                    • 15. Re: PS CC 3D Program Error Message
                                      SG... Adobe Employee

                                      Hi,

                                       

                                      On Windows x64 systems, both 32 and 64 bit applications are installed. You can find the x64 version for a default install at \Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe.

                                       

                                      regards,

                                      steve

                                      • 16. Re: PS CC 3D Program Error Message
                                        SG... Adobe Employee

                                        Hi,

                                         

                                        I think I may have found a way around the error. Please try going to the Plug-Ins preference dialog and unchecking the 'Enable Generator' option.

                                         

                                        Now try creating a new doc, then create a 3D layer from preset. See if the error no longer pops up; it doesn't for me.

                                         

                                        We have a bug logged and are investigating this further, as well.

                                         

                                        regards,

                                        steve

                                        • 17. Re: PS CC 3D Program Error Message
                                          bareimage Level 1

                                          Hello, Steve:

                                           

                                          Nope, still getting error

                                          • 18. Re: PS CC 3D Program Error Message
                                            bareimage Level 1

                                            Ok, it did work, but you have to restart the photoshop. Thanks alot

                                            • 19. Re: PS CC 3D Program Error Message
                                              SG... Adobe Employee

                                              Hi,

                                               

                                              Thanks for checking on the restart. There's a background process started when the Enable Generator pref. is on, and restarting Ps with the option off keeps the process from launching.

                                               

                                              Another workaround I found, but didn't work with much, was to go to Image> Image Size... and change the resolution even slightly and accept. Then go back in and change it back to the original value. I didn't go down the route of making an action set to do this, but that might be another short term solution.

                                               

                                              regards,

                                              steve

                                              • 20. Re: PS CC 3D Program Error Message
                                                KennyB RunnerDuck Level 1

                                                Thank you so much! Changing to 64 bit fixed my problem for now. It sounds like there still is an issue for some people.

                                                • 21. Re: PS CC 3D Program Error Message
                                                  SG... Adobe Employee

                                                  Hi,

                                                   

                                                  Glad to hear you're up and running. If it happens with 64 bit version, check on the 'Enable Generator' option, uncheck it, then quit and relaunch Ps.

                                                   

                                                  Yes the underlying issue is still there and we're still investigating.

                                                   

                                                  regards,

                                                  steve

                                                  • 22. Re: PS CC 3D Program Error Message
                                                    Yvantha

                                                    I have the same error as the others.  Doing this trick seems to have worked just fine.  I had 72 ppi and went to 71 and it started working and then went back to 72 and it continues to work fine.  Even adding new meshes still works.  Just have to do it for the first 3d object it seems.  Hope this helps in identifying what may be causing this.