1 Reply Latest reply on Jan 22, 2014 12:12 PM by sjpt

    Can't imagine being more frustrated....

    shannonmccoven

      I bought an ebook from Google Play which requires Adobe Digital Editions. I downloaded and installed. I have repeatedly tried to authorize my computer to get ADE to work, rebooting computer, de-authorizing and re-authorizing the computer as suggested on these forums, uninstalling ADE, etc., etc. Now all I get is an error message that says something like, “Error, Communication, device limit reached” or something like that.

       

      Thank goodness for DRM software which is preventing me, a bonifide paying customer, from using the product while doing *NOTHING* to stop piracy, given I have found the book free with no DRM software on the internet today in 3 places inside of 2 minutes.

       

      Oh, and there is no way to reach Adobe customer support, nice one on that too.

       

      I have wasted *HOURS* trying to get this to work.

       

      Advice would be welcome of course, why not.

       

       

       

      - Shannon

       

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        • 1. Re: Can't imagine being more frustrated....
          sjpt Level 4

          Sounds as if you have hit the 6 device limit.  To fix this

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

          then you should see 'Chat with an Agent' at the bottom of the page.

          Depending on screen resolution, you may need to scroll down a bit to see the Chat with an Agent' bit, just under 'Ask our Experts'.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

           

           

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.