I am the IT manager so I purchased two licenses at two different times. They are all associated with my online ID. When I try to use the new license I am told that my ID is aleady in use on two computers — my desktop and laptop which I am legally allowed to do as I use them at seperate times. The problem is I cannot use the new license and when I try to create an account for the new user, I am told that the license is not associated with that user. It should not matter how many times I am signed in when I have purchased mutlitple licenses.
We're just users and cannot help with licensing issues. You need to contact customer support.