7 Replies Latest reply on Feb 5, 2014 12:39 AM by Mike M

    Flash Player won't download on iMac

    Stevekir98 Level 1

      I am trying to update my Flash Player but I just go round and round the two Adobe download sites in a circle. Nothing happens when I click the download button.

       

      iMac (2011), Mavericks OS 10 9.1

      Existing Flash player version 11.9.900.170

      New version offered by the Adobe site: 12.0.0.38

      Safari Version 7.0.1

       

      In Mavericks > System Prefs > Flash Player > Advanced I have checked "Allow Adobe to install updates (recommended)"

       

      In Mavericks > System Prefs > Security & Privacy > Firewall, the Firewall is turned OFF.

       

      In Safari > Security > I have checked "Enable Java Script" and

       

      I have checked "Allow Plugins. In "Manage Website Settings", under "Allow subsites to use this plug-in with the settings below", and "Currently Open websites", get.adobe.com is "Always Allow".

       

      The Problem:

       

      I have visited:

       

      http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

       

      which confirms my present version of Flash Player. I press on:

      "Download Adobe Flash Player page by clicking here."

       

      That takes me to:

       

      http://get.adobe.com/flashplayer/

       

      but when I press the big rectangular orange button "Install now" I am sent to:

       

      http://www.adobe.com/uk/

       

      which is promotion for the Cloud. At the bottom is "Downloads" and a button "Adobe Flash Player". Pressing that button takes me back to:

       

      http://get.adobe.com/flashplayer/

       

      So I am going round in circles with no error message to tell me what is wrong.

       

      I got the same result when running Mountain Lion (OS 8), now also in Mavericks

       

      I need to use another application that requires the current version of Flash Player. What a nightmare!

       

      Any ideas please?