yes, sorry I forgot to include in my original post that I had installed the Topaz software and plugin for Adobe
Check to make sure that it's actually available in Reader. I think the following should show it: Help > About Adobe plug-ins
There is also a user preference that can affect its availability: Edit > Preferences > General > Use only certified plug-ins
If this doesn't help, check to make sure the plug-in is actually present in the plug-ins folder for each Reader installation.
If you can confirm the the plug-in is correctly installed and loaded in Reader and it still doesn't work, I'd then contact Topaz.
The correct menu item it probably somehting like: Help > About Third-Party Plug-Ins