8 Replies Latest reply: Jan 24, 2014 11:57 AM by Dan 101 RSS

    Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt

    Dan 101 Community Member

      After routinely burning DVDs with Encore CS5, the program has started freezing after I choose my settings and click "BUILD" on a window that reads, "Preparing project for build..."

       

      I checked for solutions online and read about problems with Quicktime versions after 7.5.5.  So I uninstalled Quicktime and installed the 7.5.5 version.  Still had problem.

       

      I reinstalled Encore.  Still had problem.

       

      Further research suggested I install the Roxio patch

      PX Engine 4.18.16a   I installed the patch.  Still had problem.

       

      I reinstalled the latest version of Quicktime v 7.7.4  Still had problem

       

      On my desktop computer, I'm running

      • Windows 7 ultimate 64 bit
      • Intel i7 CPU  930 @ 2.80Ghz 2.80Ghz
      • 24 GB RAM
      • nvidia Quadro GX 4800
      • Raid config on my data drives

       

      Luckily, I also have Encore loaded as a part of the CS5 suite on a laptop computer, so I transfered the project files to the laptop, which burned the program without a problem.  This tells me the problem is with the program on my desktop and now with the project files.

       

      LAPTOP:

      Windows 7 Professional - 64 bit

      Intel i7 CPU  2620M  @  2.70 Ghz  2.70 Ghz

      4 GB RAM

      nvidia NVS 4200M

       

      I'd appreciate any suggestions about how to get my desktop to again burn DVDs in encore.

       

      Message was edited by: Dan 101 Just realized that when I reinstalled Encore, I got a message that instructed me to shut down two processes. One was related to Encore, the other was something like dynamiclink.exe. I couldn't find any such process running when I checked the Task Manager, so I couldn't shut it down before I continued with the installation.  Could this be related to the issue?

        • 1. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
          Dan 101 Community Member

          Just tried installing Quicktime 7.6.5 and the system no longer hangs up.  Apparently, my problem was that quicktime updated and the newest version 7.7.4 wouldn't work with Encore.   And the 7.5.5 was too old.  So Quicktime 7.6.5 is in the Encore Goldilocks zone.  (Just have to make sure I don't update quicktime.)

          • 2. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
            John T Smith MVP

            Unless you are using Quicktime files as Encore source, you do not actually HAVE to have Quicktime installed

             

            I have CS5 with NO Quicktime installed, and once I click past the warning message Encore works just fine... but I am not trying to import MOV files into Encore, only the DV AVI or MPEG2-DVD files I export out of PPro

            • 3. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
              Stan Jones MVP

              Curious: are you using .mov files? For timeline assets? For motion menus?

               

              I have QT 7.7.3 installed; no issues, but I am using no quicktime files in Encore.

              • 4. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
                Dan 101 Community Member

                I am not using any quicktime files.  I started with 1920 x 1080p avi files to build a number of Permiere projects (one for each chapter of a 50 minute DVD, then converted these segments into H.264 files, (with an .mp4 extension) and built a master Premiere project.  I used H.264 files because it seemed the best option to keep the quality as high as possible before converting to m2v files.  Then I converted the master Premiere project into  m2v and wav files which are being used by Encore.  Should I convert the individual projects into another format (rather than H.264) to build the master project?  Does Encore look at the files converted to m2v from  mp4 as Quicktime files?  Could I avoid this by converting to Microsoft AVI or Uncompressed Microsoft AVI to buld my master project?  I didn't built the entire project into one master premiere project from the start because I was concerned it would be too complex with all the elements and tracks.

                 

                Now I can work with Encore and burn files, but the Encore program routinely freezes after I burn a disk.  The Quicktime thing is a puzzle, especially because I stopped getting the freeze when attempting to burn disks after I reinstalled Quicktime 7.6.5. I was trying a number of things and kept a log.  Now I'm trying to figure out why the program freezes after a disk has burned. I turned off Windows DVD Maker, Windows Media Center, and Windows Media Player, rebooted and turned the features on again, but that didn't seem to have an impact.  Also, when I attempt to make changes to a subtitle track, I see the changes in the subtitle track, but they don't appear in the burned disk -- unless I delete a subtitle and recreate it.

                 

                Does the Roxio PX engine have any bearing on this?

                • 5. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
                  Stan Jones MVP

                  Good luck on your detailed troubleshooting. I have attempt similar on other issues, and let's just say that Encore can do things that make no sense. And workarounds may make no sense. And things that appear to fix a problem make no sense. For example, here, Quicktime and its version can cause problems, but you've presented nothing that makes any sense of that here.

                   

                  All that just to suggest you consider alternative of finding a good workaround and not trying to fix what may not be broke and/or may have no solution.

                   

                  The primary workaround, that a lot of us use, is not burning in Encore. Build to a folder or image and burn with something else. ImgBurn is the hands down favorite for windows.

                   

                   

                  Should I convert the individual projects into another format (rather than H.264) to build the master project?

                  Premiere tries to work with native media when it can. The rule of thumb is do not convert unless you need to. It depends on your source. Then export from Premiere in a form that Encore will not re-transcode - which you appear to be doing.

                   

                  Encore program routinely freezes after I burn a disk.

                  So I vote for not having Encore burn.

                   

                  Does the Roxio PX engine have any bearing on this?

                  If it did, you installed the patch, so it does not now. And that should have been fixed for your version anyway.

                  • 6. Re: Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt
                    Dan 101 Community Member

                    Thanks for the input, especially burning with another program.  I'll look into ImgBurn for future projects.  I'm on deadline with this one so I'll try and make Encore work for me.  At least it's working on my laptop, so I can transfer the files there and burn if I need to.