8 Replies Latest reply on Jan 24, 2014 11:57 AM by Dan 101

    Encore CS5 has started freezing on "Preparing project for build..." in disk burn attempt

    Dan 101 Newcomer

      After routinely burning DVDs with Encore CS5, the program has started freezing after I choose my settings and click "BUILD" on a window that reads, "Preparing project for build..."

       

      I checked for solutions online and read about problems with Quicktime versions after 7.5.5.  So I uninstalled Quicktime and installed the 7.5.5 version.  Still had problem.

       

      I reinstalled Encore.  Still had problem.

       

      Further research suggested I install the Roxio patch

      PX Engine 4.18.16a   I installed the patch.  Still had problem.

       

      I reinstalled the latest version of Quicktime v 7.7.4  Still had problem

       

      On my desktop computer, I'm running

      • Windows 7 ultimate 64 bit
      • Intel i7 CPU  930 @ 2.80Ghz 2.80Ghz
      • 24 GB RAM
      • nvidia Quadro GX 4800
      • Raid config on my data drives

       

      Luckily, I also have Encore loaded as a part of the CS5 suite on a laptop computer, so I transfered the project files to the laptop, which burned the program without a problem.  This tells me the problem is with the program on my desktop and now with the project files.

       

      LAPTOP:

      Windows 7 Professional - 64 bit

      Intel i7 CPU  2620M  @  2.70 Ghz  2.70 Ghz

      4 GB RAM

      nvidia NVS 4200M

       

      I'd appreciate any suggestions about how to get my desktop to again burn DVDs in encore.

       

      Message was edited by: Dan 101 Just realized that when I reinstalled Encore, I got a message that instructed me to shut down two processes. One was related to Encore, the other was something like dynamiclink.exe. I couldn't find any such process running when I checked the Task Manager, so I couldn't shut it down before I continued with the installation.  Could this be related to the issue?