I have a client who is using Contribute MX2004. Earlier this
year, she edited a page and saved it as a draft. Subsequently, her
machine crashed and her IT department reinstalled CT. During the
reinstall, they entered her email address incorrectly. When she
tried to update the page, she was denied via an error message
telling her another user (her, in actuality, but with the wrong
address) had an open editing session on it. I corrected the email
problem and rebooted CT, but the same message continues to reoccur.
Does she need to do another reinstall, or is there a way for me to
fix the problem through the regular interface?
All that you need to do is, browse to the location on the
server where the page resides. Verify that you find a file, named
<filename>.LCK. Delete this file and the user will be able to
edit the page normally.