9 Replies Latest reply on Jan 24, 2014 9:43 AM by Robingarland

    Picture freeze

    Robingarland Level 1

      I have just installed Premiere Elements 12 on my PC, windows 7.  On playback the picture freezes but the sound and bar keeps going.  Can anyone help with this

        • 1. Re: Picture freeze
          the_wine_snob Level 9

          Welcome to the forum.


          First, some questions please:


          What OS version are you running PrE 12 on?

          What are the specs. of your computer, and especially the video card/chip?

          What is the installed version (number and date) of your video driver?

          Is that the latest version from nVidia, or AMD/ATI?

          What are the details of your Project in PrE?

          What are the details of you media files/Clips, i.e. Frame Size, CODEC used, FPS, etc.?


          Good luck, and let us know a bit more, please,



          • 3. Re: Picture freeze
            John T Smith Adobe Community Professional & MVP

            Please reply using a web browser, not a cell phone, so your messages will post... and more questions


            What is your exact brand/model graphics adapter (ATI or nVidia or ???)

            What is your exact graphics adapter driver version?

            Have you gone to the vendor web site to check for a newer driver?

            -If Windows, do NOT rely on Windows Update to have current driver information

            -you need to go direct to the vendor web site and check updates for yourself

            ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

            nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us


            Also, exactly what are you editing?

            Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588

            Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

            http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions

            For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

            • 4. Re: Picture freeze
              Robingarland Level 1

              Dear Bill


              I am using windows 7 on a 64 bit HP Pavilion PC


              Regarding the spec for the video card I have looked in Device manager and the display adapter is NVIDIA Ge Force GT 230M


              I am afraid I would not know where to look for the other items?



              • 5. Re: Picture freeze
                Robingarland Level 1



                I am afraid you are dealing with someone with far less knowledge than you about computers.  My computer is an HP Pavilion i7 64 bit working with Windows 7.  I have a NIVIDA G Force GT 230M Disply adapter.


                I would not know how to get the codec or format info.



                • 6. Re: Picture freeze
                  John T Smith Adobe Community Professional & MVP

                  I posted links for you to read to learn about codecs, and also to programs that will tell you what you have, and instructions on how to post the information


                  People here will do their best to help... but you do need to read and do some learning to give information for people to be able to provide answers


                  How to determine your nVidia driver version

                  Right click in any open area of the Windows desktop

                  Select NVIDIA Control Panel from the popup window

                  Select SYSTEM INFORMATION at the lower left corner

                  Driver version should be the 1st line in Details

                  I have a GTX285 using driver 296.10 and Win7


                  I provided a link to nVidia driver downloads... but the first thing you need to do is learn about codecs and then tell us what you are editing

                  • 7. Re: Picture freeze
                    the_wine_snob Level 9



                    For file details, probably the easiest way is to download and install the free file info utility, G-Spot: http://www.headbands.com/gspot/


                    Then, launch G-Spot, and run one of your media files through it. The file's information will show in the G-Spot screen. It's probably best to just do a screen-cap of the program's panel, with the file's info. This article goes into one method of posting a screen-cap: http://forums.adobe.com/message/2643538#2643538


                    For the installed video driver, I like using a built-in utility in Windows: dxdiag . It will give you a lot of system info, and especially for the video driver.


                    If your installed driver is not the latest one, for your model nVidia card and OS, then I would download and install the latest version. Do this verification from the nVidia Web site, and do not trust Windows to tell if you have the latest version, as it will likely be 6 mos. out of date.


                    Also, as you have an HP, you might want to check their site for an updated nVidia driver. HP, Dell, Lenovo, Toshiba, etc., often re-package video drivers for their exact versions of the cards/chips.


                    Good luck, and hope that helps.



                    • 8. Re: Picture freeze
                      Robingarland Level 1

                      Did all that and the driver version is 327.23



                      • 9. Re: Picture freeze
                        Robingarland Level 1



                        I tried the downloading Gspot and it came up saying I did not have a file to open it.  I went to the web to search for one but started getting a lot of Norton and other scanning programes i did not want so i shut it down.


                        HP site had nothing so went to the nvida site and dowloaded a scan which said I needed a lot of updates and wanted £30 to fix them.