17 Replies Latest reply: Jan 25, 2014 5:58 AM by Sreekanth_S

Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 8:39 AM

I have downloaded the TCS 5 trial verison for evaluation purpose. i am trying to open my existing FM11 files in FM12 but it gets to "Not Responding" mode.

The FM11 doc has plain text in various formats and nothing fancy.

Can somebody please help?

Thanks in advance.

Sreekanth

1. Re: Unable to open FM11 files in FM12 trial version

Art_Campbell Jan 24, 2014 8:51 AM (in response to Sreekanth_S)

I've been using 12 for a year or so and never had that problem.

Did you reboot after the installation? Are you using File > Open within
Frame? Did you run the trial install as an Administrator so your
permissions are set properly?

Art Campbell
          art.campbell@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
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2. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 8:58 AM (in response to Art_Campbell)

Yes, I rebooted my system after installation. In fact, I have tried uninstalll, reinstall, and reboot twice.

I am running it as an administrator and I have tried both Select the file > Open with > FM12 and Launch FM > File menu > Open by selecting the file.

Sreekanth
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3. Re: Unable to open FM11 files in FM12 trial version

Arnis Gubins Jan 24, 2014 9:02 AM (in response to Sreekanth_S)

Have you tried to drag&drop a file from Explorer to the open FM 12 window?

Can you open any of the sample FM12 included with the installation without any issues?
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4. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 9:05 AM (in response to Arnis Gubins)

I just tried drag and drop method and it fails.

Yes, I am able to open the sample files. I am even able to create a new file using the sample templates.

Sreekanth
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5. Re: Unable to open FM11 files in FM12 trial version

Arnis Gubins Jan 24, 2014 9:10 AM (in response to Sreekanth_S)

Ttry saving the FM11 file as MIF from your FM11 installation and see if that opens. If it still fails, then there's something messed up with your installation, permissions or policies.

Like Art mentions, I've been using FM12 from the start of the pre-release and I've opened files back to FM4 without any issues.
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6. Re: Unable to open FM11 files in FM12 trial version

Art_Campbell Jan 24, 2014 9:12 AM (in response to Sreekanth_S)

Do you have both Frame installs on the same system? Probably not supported.
..

Can you save an 11 file as MIF and open in 12?
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7. Re: Unable to open FM11 files in FM12 trial version

Arnis Gubins Jan 24, 2014 9:17 AM (in response to Art_Campbell)

Art, I've got FM6 to FM12 on the same machine with no side-effects or inteference.
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8. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 9:28 AM (in response to Art_Campbell)

Tried with saving as FM 10, MIF11, and MIF7. But no use.

You guys might be right about my installation. Since I have already reinstalling it twice, I am not sure what else I can do here. I have been using FM 10 and FM 11 without any issues.

Sreekanth
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9. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 9:42 AM (in response to Sreekanth_S)

Now this is getting interesting.

While I am still not able to open the FM 11 file, I thought of continuing to play with the new FM12 file I created from scratch. Now even that is not opening. It gets to the Not Responding mode.

Sreekanth
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10. Re: Unable to open FM11 files in FM12 trial version

Art_Campbell Jan 24, 2014 9:45 AM (in response to Sreekanth_S)

What are your system specs? RAM. OS, file storage location, etc.

Art Campbell
          art.campbell@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
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11. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 9:50 AM (in response to Art_Campbell)

OS: Windows 7 Professional, 64-bit
RAM; 8GB
File Storage: Local drive

Free space in hard drive: 50 GB out of 500 GB.
CPU Usage when FM stops responding: 45-55%.

I have full administrator rights on my system.
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12. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 10:16 AM (in response to Sreekanth_S)

Sorry, I forgot to mention one main information here.

I am able to open the FM11 books. The issue is only with the individual files.

Sreekanth
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13. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 11:08 AM (in response to Sreekanth_S)

I had a chat with the Adobe support now. Before sharing my screen, I had closed my offical mail client (Lotus Notes). When I shared my screen and demonstrated the task, I was able to open all the FM11 problem files in FM12 without any issues.

I logged out of the chat, opened my mail client and tried to do the same FM11 file. FM12 became unresponsive. But the moment I closed my mail client, the frozen FM12 came back to life and opened my file.

Any idea what could be wrong?

Sreekanth
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14. Re: Unable to open FM11 files in FM12 trial version

Jeff_Coatsworth Jan 24, 2014 11:38 AM (in response to Sreekanth_S)

No idea of the specifics of it, but you should put a bug in about this to let Adobe see if they can figure out what’s interfering between the two programs.
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15. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 24, 2014 11:49 AM (in response to Jeff_Coatsworth)

Thanks Jeff. I will do it rightaway.

Sreekanth
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16. Re: Unable to open FM11 files in FM12 trial version

Art_Campbell Jan 24, 2014 2:21 PM (in response to Sreekanth_S)

And, just on a hunch.... Maybe go into your Windows settings and take a
look at the file extension / application links for .FM .
Lotus uses a number of them in the format .FMX, where X is some other
character. Possibly there's something amiss there.

Art Campbell
          art.campbell@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
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17. Re: Unable to open FM11 files in FM12 trial version

Sreekanth_S Jan 25, 2014 5:58 AM (in response to Art_Campbell)

Hi Art

The .FM is currently associated with FM10.

Sreekanth
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