Please verify your Ps version from Help→System Info and provide us with the following files:
You can find them at:
Program Files(x86)\Common Files\Adobe\Installers
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail (email@example.com). This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.