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    RH 10 generating webhelp viewing with IE11 - Error reading masterData.xml

    rtkwolf

      I’m using RoboHelp 10 and generating webhelp outputs for a merged project with 10 child projects. I’m using IE as my default browser. Early this week windows updates and a Java update (version 7 update 51) were installed on my laptop. I generated my merged project (same as I’ve always done and never had any issues) locally on my laptop. When I went to view the project the following error message displayed: Error reading masterData.xml. At that time I noticed that my IE had updated to IE11. I’m making a presumption that this error is due to the updates because last Friday I published my project viewing on IE 10 and did not get the error. As a side note, the project does go thru the complete generating process its just when I go to view the project is when the error occurs. I can close the error message but when I select another topic the error appears again.

      error_reading_masterdata.jpg

      I searched the Adobe discussions to see if this is a known issue but I didn’t see anything specific to RoboHelp 10 or IE11. I did not try any of the previous workarounds that I read about in the discussions because they weren’t specific to RH10 or IE11. I did read thread 931964 and Peter Grainge topic on Merging Help but I’m not sure that this is the same issue since I’ve never had this error previously.

       

      Currently on a second laptop I’m in the process of evaluating RoboHelp 11 and did try to generate an output using a copy of the same project from the second laptop and I got the same error. The second laptop also is using IE11. Neither laptops get this error using Firefox (version 26) or Chrome (version 32.0.1700.76) as my browsers. My laptop is a Dell latitude E5530 64 bit OS windows 7 professional service pack 1.

       

      Any help would be greatly appreciated.

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