Moved from Lightroom Forum.
1 person found this helpful
Please verify your Ps version from Help→System Info and provide us with the following files:
You can find them at:
Program Files(x86)\Common Files\Adobe\Installers
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail (firstname.lastname@example.org). This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Thanks but I have had a look and there is no such file as Adobe Installer or Updater on my computer. I only have Adobe Patch files.
I would appreciate more help on why this is so.