Since when are you facing this issue ?
When was the last time you were able to read the book successfully ?
Did you reset your Sony Ereader ?
Thanks for replying
the Ereader stopped working about 4 days ago, I did reset it which might have been a mistake.
Check if there is an option to activate the device.
You should have the ability to sign in using adobe id or a sony provided id. and try using the same Id that you have used in the past.
the device is connected to the Internet right?
Yes its connected to the internet and I can sign into Adobe using the ID, I have also found the "activate the device" part but it doesn't recognise the serial number, will keep trying, thanks for your help
did you forget your adobe id password ? or did you get an unlock code for the book ?
you hav to remember or try to download the book again form store.
I have finally worked it out - I had to download Adobe digital editions to my laptop then synch the ereader so it lets me regain access to my library. I am really annoyed with both Adobe and Sony for enacting this bizarre software sequence that has basically shut me out of my purchased books for 3 weeks, and I have tried everything to work out what to do, would it hurt either of you to just let your customers know what is going on and how to fix it.