Telephony and VoIP integration

I have been trialling Connect as a replacement for WebEx Training Center and am impressed by much of what I see, but I am really struggling with telephony and VoIP integration.

Most participants use VoIP but I need telephony as a backup, especially for the presenter. Unlike WebEx, which allows particpants to choose telephone or VoIP and switch between them at any point, Connect is more involved and this is not covered at all well in the WebEx transition document published by Adobe.

Ideally I would like users to join a conference using VoIP as the default and then select telephony if required. This should be a simple matter of choosing telephone or VoIP at any point during an event.

I have come across the following problems:

1. When setting up a meeting using Universal Voice and giving participants automatic microphone rights, the participant is prompted to dial-in to join the audio conference. There is no option that specfies "Use computer audio/VoIP".  The first time I saw this I thought it meant that to listen I had to dial in.  There is a button at the bottom right that states "Listen only" but this it is not obvious nor does it make it clear that this refers to listen by VoIP.
2. To enable a VoIP option in the dialogue box the host has to enable "Allow participants to use Microphones” but that means microphones are enabled for all who join the room, which is not desirable at all. As the host I I want to give microphone rights to participants to avoid all sorts of distracting noise!
3. It is not possible to remove microphone rights for attendees who join using telephony. With VoIP I can have Microphone Rights for Participants off and then enable microphone rights for individual participants. With the phone I can mute an attendee but the attendee can turn it back on.
4. When logging in with an iPad there is a prompt to dial out (i.e. receive a call) from Connect, even though I have not enabled this. This is really confusing and should not happen.
5. When dialling in the phone number is displayed as a second particpant. I do not know if this is counted by Connect as a second participant.With Intercall if the participant enters the participant identifier this is removed, which is good, but it is still displayed initially. Another provider I tried does not allow this, which is a privacy issue.

It would be much better if the default option was for VoIP (i.e. no prompt for telephone) then once in the meeting the participant could select telephony if required. Is this possible?

TIA

Andrew

Message was edited by: I_don\'t_believe_it!: spelling error :(