3 Replies Latest reply on Jan 26, 2014 10:07 PM by GBT

    Error U44M1P7

    GBT

      I keep getting error U44M1P7 about 50% of the download. I have tried reinstalling Creative Cloud and still same issue. What am I missing?

        • 1. Re: Error U44M1P7
          Trevor.Dennis Adobe Community Professional

          I don't know if any of this will sound likely

           

          http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

           

          Possibly not, as you are getting half way through before the error.  Although, if you are watching the progress bar, the first 50% or so, represently the file downloading, and the rest is the installation progress, so the points in the above link might well be relevant.

           

          Some more links in this thread

          http://forums.adobe.com/message/5391508

           

          Good luck, and let us know how you get on.

          • 2. Re: Error U44M1P7
            Ashutosh.Nigam Adobe Employee

            Please verify your Ps version from Help→System Info.

            Also provide us with snapshot of the error and the following files.

             

            You can find them at:

            Installer logs

            For Mac:

            Library\Logs\Adobe\Installer

            For Win:

            Program Files(x86)\Common Files\Adobe\Installers

             

            AAM logs

            For Mac:

            /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

            For Win:

            C:\Users\\AppData\Local\Adobe\AAMUpdater

             

             

            You can zip all the files together and send us through mail (asnigam@adobe.com). This would help us in finding the root cause.

            Appreciate your help. Apologize for the inconvenience.

             

            Regards,

            Ashutosh

            1 person found this helpful
            • 3. Re: Error U44M1P7
              GBT Level 1

              Thank you for the help,  I believe that it was a registry tool that was on my computer.  Still restoring files,  will find out for sure tomorrow.

               

              GBT