What document were you using for troubleshooting this 1311 issue?
Could this be it?
Your edited installation path does not look right. I would question "version" being before 12.
If the above is what you were referring to, did you see at any time
This error can occur if you install from within a folder path that contains double-byte characters, like Japanese or Chinese characters. This error can also occur if you install from a folder path with characters with a high ASCII value, like Greek letters.
Have you read this article?
You may also want to try Adobe support
Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
Yes, I followed that
and had tried " C:\PSE12Installer\ " as well, but no help!
Then I look somewhere in the forum saying that download the "Trial" version and enter the "disc Serial Number".
HaHa, it's installed!
Another question--is that the same version as on the disc (64bit)?
Premiere Elements 12 when installed on Windows 7, 8, or 8.1 64 bit is a 64 bit application. The program on the disc and the program from the download should be the same.
So, you should have Premiere Elements 12 as a 64 bit application. You can confirm that by
downloading and installing the Process Explorer Sysinternals and looking for 64 bit in the Image Type column for your installed Premiere Elements 12 process.
I am not sure if the issue is the installation disc itself or a problem with the disc read by the burner.
You could try copying the disc contents to the computer and then installing the program from the Setup.exe there (installing to default Local Disk C\Program Files or Local Disk C\.
I would keep a copy of the installation files that you just downloaded.
We are very pleased with your results. Great job.
Thank you very much for your help.