2 Replies Latest reply on Jan 26, 2014 9:44 AM by A.T. Romano

    QT32 server problem

    Dorismc

      I cannot get Premiere Elements 9 to open and receive a message  'QT32 server has stopped working' How do I proceed?

        • 1. Re: QT32 server problem
          nealeh Level 5

          Make sure you have the latest version of the free QuickTime player (get it from the Apple web site). If you already have the latest version, uninstall and reinstall.

           

          Cheers,
          --
          Neale
          Insanity is hereditary, you get it from your children

           

          If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

          • 2. Re: QT32 server problem
            A.T. Romano Level 7

            Dorismc

             

            Please try opening your Premiere Elements 9.0/9.0.1 (assumed on Windows) with the firewalls disabled. Does that have any impact on the Premiere Elements opening?

             

            Also, what antivirus program are you running? Norton or other? Look in the antivirus quarantee list to see if you have any .dll files there. Disable antivirus and see if that has any impact on the Premiere Elements opening.

             

            More later.

             

            Thanks.

             

            ATR