1 Reply Latest reply on Jan 26, 2014 9:27 PM by Ashutosh.Nigam Branched from an earlier discussion.

    Creative cloud not finding updates

    Fredse

      Same problem here, unfortunately. I'm not in any Enterprise environment. Using Win8 x64 and latest version of Creative Cloud (1.3.0.322) and Adobe Application Manager. In the Application Manager preferences all applications are ticked.

        • 1. Re: Creative cloud not finding updates
          Ashutosh.Nigam Adobe Employee

          Please verify your Ps version from Help→System Info and provide us with the following files:

           

          You can find them at:

          Installer logs

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Win:

          C:\Users\\AppData\Local\Adobe\AAMUpdater

           

           

          You can zip all the files together and send us through mail (asnigam@adobe.com). This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

           

          Regards,

          Ashutosh