1 Reply Latest reply on Jan 26, 2014 9:27 PM by Ashutosh.Nigam Branched from an earlier discussion.

    Creative cloud not finding updates


      Same problem here, unfortunately. I'm not in any Enterprise environment. Using Win8 x64 and latest version of Creative Cloud ( and Adobe Application Manager. In the Application Manager preferences all applications are ticked.

        • 1. Re: Creative cloud not finding updates
          Ashutosh.Nigam Adobe Employee

          Please verify your Ps version from Help→System Info and provide us with the following files:


          You can find them at:

          Installer logs

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers


          AAM logs

          For Win:




          You can zip all the files together and send us through mail (asnigam@adobe.com). This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.