1 Reply Latest reply: Jan 27, 2014 5:56 PM by Mike M RSS

    Flash Player On Mac OS X 10.8.4 [NOT WORKING]

    Almesafri

      Dear Adobe Community,

       

      Kindly help me resolve this issue , i just bought my Mac with OS X 10.8.4. I have installed Flash player but when i check the Installation Status it says "Not Installed" . I went over the trouble shooting guidline provided by adob help, but still the problem is not solved . see below screen shots the steps i took .

       

      1-First i have Un-Installed all old versions of flash player [Didint have any]

      2-Downloaded Adobe Flash Player 12 from http://get.adobe.com/flashplayer/

      3-Installed Adobe, see below screen

      Screen Shot 2014-01-27 at 2.08.21 PM.png

      4-Confirmed that Allow Java & Allow all other plug-ins [Enabled]

      Screen Shot 2014-01-27 at 2.10.23 PM.png

      5-Went back to Adobe http://helpx.adobe.com/flash-player.html to check the status and found as you can see below not installed

      Screen Shot 2014-01-27 at 2.11.06 PM.png

      6-Went over the trouble shooting steps below , but still no luck

       

        • 1. Re: Flash Player On Mac OS X 10.8.4 [NOT WORKING]
          Mike M Community Member

          You've probably still got an old plugin file.

          Do a complete clean install:

          Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

          10.jpg

          Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

          11.jpg

          12.jpg

          Go to: [user]/Library/Preferences.

          14.jpg

          Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

          go.jpg

          Without the "Option" key

          And WITH

          go-opt.jpg

          Trash the Macromedia folder there.

          Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

          15.jpg

          Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

          16.jpg

          Empty the trash.

          13.jpg

          Download the Flash Player (For Mac OS X) again if necessary.

          1.jpg

          Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

          2.jpg

          It will appear on your desktop and a small window will open.

          3.jpg

          Double click the installer. If you see a warning, click “Open” to let it run.

          4.jpg

          Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

          5.jpg

          You may see the following: click “Force Close All” if you do, and then click “Retry”.

          6.jpg

          The installer will run.

          7.jpg

          Choose your update preference, and click “Done”.

          8.jpg

          Open Safari again and click Safari>Preferences (Cmd+,)

          19.jpg

          Go to the Security tab. Make sure “Allow plug-ins” is checked.

          20.jpg