6 Replies Latest reply on Jan 30, 2014 8:30 AM by alan-fusion

    submit button vanishes

    alan-fusion

      the submit button has disappeared off a form - any ideas?

        • 1. Re: submit button vanishes
          Lucia Lao Employee Moderator

          Hi,

          Is this a FormsCentral Web form or PDF form?,  will you be able to provide the link of the form or the PDF form, or send it to llao@adobe.com

          What browser/system are you using to view your form?

           

          Thanks,

          Lucia

          • 2. Re: submit button vanishes
            alan-fusion Level 1

            Hi Lucia

            It's a PDF form which I shall email to you.

            I believe it was downloaded using Google Chrome. I have downloaded it successfully with both IE and FireFox.

            Thanks, Alan

            • 3. Re: submit button vanishes
              Lucia Lao Employee Moderator

              Hi,

              Thank you for sending the additional information.

               

              I checked the PDF form that you sent me.  It does not look like it is the same form that you have on your website.  I downloaded the FormsCentral PDF form from your site using the latest Chrome on Windows and Mac and I do see the Submit button enabled.

               

              Please have your client download the form from your site again and let us know if you still have the problem.

               

              Thanks,

              Lucia

              • 4. Re: submit button vanishes
                alan-fusion Level 1

                Lucia

                 

                Thanks very much for your help.

                 

                When you looked at the PDF, had you downloaded it your hard drive and re-opened it, or did you just view in the browser?

                 

                Thanks, Alan

                 

                 

                 

                alan j holden

                +44 7850 775491

                • 5. Re: submit button vanishes
                  Lucia Lao Employee Moderator

                  Hi,

                   

                  >>When you looked at the PDF, had you downloaded it your hard drive and re-opened it, or did you just view in the browser?

                   

                  The one that you attached in the email, I downloaded to the hard drive and opened with Adobe Reader/Acrobat XI.  The one that I downloaded from your website, I used Chrome, (1) double clicked on the pdf-link; and (2)right click on the link and did a "Save link as" and then I opened the downloaded PDF form with Adobe Reader/Acrobat XI (both cases I see the Submit button).

                   

                  Thanks,

                  Lucia

                  • 6. Re: submit button vanishes
                    alan-fusion Level 1

                    Lucia

                     

                    It’s difficult for me to answer the questions easily, as it was one of our customers who had the difficulty, not us. We have navigated around the issue now, and all other customers seem to be using the form OK. I suspect that probably did something wrong at their end.

                     

                    I’ll leave the matter to rest for now, unless we have further problems.

                     

                    Many thanks for your support.

                     

                    Regards, Alan

                     

                     

                     

                    alan j holden

                    +44 7850 775491