8 Replies Latest reply on Nov 3, 2014 2:50 PM by A.T. Romano

    Adobe Premiere Elements 12 keeps crashing on start-up

    aj50

      PE 12 keep crashing on startup.  It doesn't even get past the intializing screen.  Here's the problem details:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Premiere Elements.exe

        Application Version:    12.0.0.0

        Application Timestamp:    523cd4d5

        Fault Module Name:    dvacore.dll

        Fault Module Version:    11.0.0.0

        Fault Module Timestamp:    523cc5bf

        Exception Code:    c00000fd

        Exception Offset:    00000000000698b6

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Information 1:    fac2

        Additional Information 2:    fac2a5e0455ddc953003a7d6737e6f56

        Additional Information 3:    849e

        Additional Information 4:    849e9f8e49e92f5a6249cde48a76ced7

       

      I am running Windows 7 64 bit with 16GB RAM.  Processor is an Intel Core i7-2760QM 2.4GHz

      Display is an NVIDIA Quadro 2000M