Could you please be a bit more specific?
What OS are you using?
What exact version number of After Effects are you using? I know you said CC, but is it 12.0.0? 12.1.0? 12.2.0?
What about .PSD files created with Photoshop CC?
What, specifically, are you doing? Are you dragging these files from Windows Explorer or Mac Finder into After Effects? Or are you dragging an already-imported asset from the project panel into your existing comp? Or are you dragging an already-imported asset from the project panel onto the Create New Composition button?
Hi I am usjng latest version of After Effects 188.8.131.52 OS Mavericks 10.9.1
The files that cause the crash are created in Photosop CC and exported as jpg or png
They are imported into AE
Dragged to comp and crash
Same files created and exported from Photoshop CS6 do not cause crash when imported and dragged to same comp
Therefore only difference in workflow is version of Photoshop
what color space? What settings are you using in Photoshop. Just tried it on my Mac and had no problems.
What exact version of Photoshop CC are you using? 14.0, 14.1, 14.2?
How are you saving the PNG and JPEG files from Photoshop? File > Save As? Save for Web?
In After Effects preferences > Media & Disk Cache, is the Create Layer Markers from Footage XMP Metadata option enabled? Does the problem go away if you turn this off?
A similar problem recently occurred with files generated from Illustrator CC (17.1):
However, we have no reason to believe the same problem would apply to files generated from Photoshop. I am not able to reproduce your problem with PNG and JPEG files saved from Photoshop CC (14.2), either from Save As or Save for Web. So either the conditions of your problem are more specific, or it is not related to the XMP Metadata problem.
Thanks for the feedback.. I am on Photoshop CC 14.2
The files were created using save as ..
Turning off the Footage XMP Metadata option resolved this issue.
Thanks for the update, Charles. Glad you have a working solution.
We're having trouble reproducing the crash here. I need to understand how your workflow is different from mine. Would you be willing to send me your PNG and JPEG files, as well as the source file they were saved from in Photoshop?
You can email the files to me, my address is formed as: myLastName -at- myCompanyName -dot- com
Unfortunately I deleted all the old files generated from Photoshop CC
They were shape text graphics.
I now find that graphic generated jpgs from Photoshop CC work when Footage XMP Metadata is turmed on or off.
i named the original files image1, and when imported the icon in after affects for an image changed but not sure if naming would cause conflict.
I will keep an eye on this and provide full details if I get a recurrence.
Thanks very nuch for your time and asistance
Thanks for the update, Charlie. Please let us know if the problem recurs.
We don't know for sure if the same problem that occurred in Illustrator CC (17.1) also affects Photoshop CC (14.2), but if it does the trigger is apparently more than simply saving the file. That's the part I'd like to understand.
Regardless, we will soon be releasing a fix for the Illustrator files problem. I expect that if these two problems are in fact the same, the same fix will apply to Photoshop files as well.
Charlie, one more thought: did your Photoshop file have any imported and/or linked Illustrator layers? I've been able to reproduce the crash that way.
Yes thats must be the root causr, I designed the background in illustrator CC and imported via place linked.
OK, thanks. That was definitely it. The problematic data that Illustrator CC (17.1) creates is passed along through the file generated from Photoshop.
Note that I also tested this with embedded Illustrator files and while it didn't crash, it slowed down After Effects quite a bit. This is in line with what I know about the problem.
And, of course, the problem goes away when you uncheck the XMP option. And I've verified that our fix works with these files as well.
This problem is addressed by the After Effects CC (12.2.1) bug-fix update, which is now available:
Note the part at the end of that page about a crucial update for the Creative Cloud desktop application, which addresses some severe problems with AME, Premiere Pro, and After Effects.