0 Replies Latest reply on Jan 28, 2014 1:07 PM by photobugmom

    Photoshop CS6 stops working during random operations

    photobugmom Level 1

      Greetings,

      I am asking for help again, as I have not had luck in getting this issue resolved.  I have a PC with Windows 7, and am using Photoshop CS6.  At random times during working in Photoshop, pop up screen just says "Adobe Photoshop CS6 has stopped working".  Then offers to try find solution or to close program.  There has not been a solution offered if I picked that option. The drop down has the following information:

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             Photoshop.exe

        Application Version:                           13.0.1.34

        Application Timestamp:                     5269b25c

        Fault Module Name:                          Photoshop.exe

        Fault Module Version:                        13.0.1.34

        Fault Module Timestamp:                  5269b25c

        Exception Code:                                  c0000005

        Exception Offset:                                00000000013d2c43

        OS Version:                                          6.1.7601.2.1.0.256.48

        Locale ID:                                             1033

        Additional Information 1:                  f9e2

        Additional Information 2:                  f9e24777b0092585ed64e9d6de9c0053

        Additional Information 3:                  8f7e

      Additional Information 4:  8f7ea650658a76a57517207fdab610f7

       

      After restarting Photoshop, there is no recovery to find my document either.  Any help would be appreciated.

      Thanks