2 Replies Latest reply on Jan 28, 2014 3:12 PM by Littlefeather

    Premier Elements crashing

    Littlefeather

      hello.  i have Premier Elements 10  and it always crashes as it approaches 2 gigs of memory usage.  i have 6 gigs of RAM 

      and the Intel Core  i3-2120 CPU,  and yet PE always get tired and crashes as it approaches 2 gigs of memory useage.

      why can't PE process more than 2 gigs of activity?  after all, this is the 21st century.

        • 1. Re: Premier Elements crashing
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          And some other questions...
          •What are you editing, and does your video have a red line over it BEFORE you do any work?
          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
          •Which version of Quicktime do you have installed?

          • 2. Re: Premier Elements crashing
            Littlefeather Level 1

            well, i take it that you've never heard of this problem before.

             

            never mind....