3 Replies Latest reply on Feb 13, 2014 1:14 PM by WASIL

    Livecycle ES3 Form PDF Preview displays default message

    mgmurray80 Level 1

      I am a amateur livecycle form designer running windows8 64-bit, livecycle es3 and adobe acrobat XI pro. Any form that I design, windows explorer attempts to preview the first page of the form and instead we get a default message:


      "To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html

      For further support, go to www.adobe.com/support/products/acrreader.html"


      The problem is these forms are also printed and imaged into a document imaging repository that also uses this "preview" to display the first page of the form. I have read some articles talking about XFA version, but that shouldn't be the issue because I am running Acrobat XI Pro as my default PDF application.