Well, unfortunately, you are not talking to Adobe here. We are just users of Premiere Elements, who donate our time trying to help other users.
In that course, we usually provide pretty good support (often considered better than Adobe's Technical Support).
If you can state your problems, it is likely that someone here can help you sort them out. I would first see this article, to help you determine what information would be so very useful in troubleshooting: http://forums.adobe.com/message/3220274#3220274
As Hunt has pointed out, this is not Adobe.
Essential point to consider, if you are thinking about returning the product (assumed current version) and getting your money back, then do that within 30 days of purchase if you purchased from Adobe. You can do that via the following link and Adobe Chat.
After you open the above link, click on the statement "I still need help" to bring up the Adobe Chat who will walk you through the Orders, Refunds, Exchange process.
If you want help here, then you will need to supply details, including
Premiere Elements version and computer operating system on which it is running
a. QuickTime installation
b. Privileges and permissions
c. video card driver version status - one or two video cards
Properties of Source Media
all topped with what your specific problem is with the program, stating your video goals and how
they are not being met in your present situation.
Follow up is important in the discussion with exchange of information.
We look forward to the opportunity to be of assistance if you decide to work through troubleshooting
your present Premere Elements related issues.
Again, we are just Premiere Elements users trying to help other Premiere Elements users and are not
Best wishes with whatever your decision may be